topic Re: Setting up a device PIN in Sky Go

Setting up a device PIN

Louise210 — Tue, 07 Jan 2025 13:24:25 GMT

I'm trying to download a programme on Sky Go, in order to do so it says I need to set up a device PIN and gives a URL. When followed this takes me to a help page which says login and click on parental controls then choose age rating and a device PIN (different to a Stream PIN). I'm logged into MySky but can't find these menu options anywhere and I'm going round in circles!

Re: Setting up a device PIN

caesarome — Tue, 07 Jan 2025 13:42:06 GMT

@Louise210

It should be this link you need to use:

https://www.sky.com/productsettings/tv/parental-controls

Re: Setting up a device PIN

Louise210 — Tue, 07 Jan 2025 14:17:57 GMT

Thanks but this doesn't work, product settings takes me to a choice of sky stream or phone and when I click on sky stream it then shows me the puck and 2 devices - none have parental control options!

Re: Setting up a device PIN

caesarome — Tue, 07 Jan 2025 17:55:04 GMT

Very odd as it works for me as it shows "Content Age Rating" under parental control for me.

This apart does Sky Go work ok for you so you can access your channels without any issues ?

Re: Setting up a device PIN

jajamj — Thu, 17 Jul 2025 08:04:12 GMT

Did you sort this out? I have the same issue and can't figure out how to solve it

Re: Setting up a device PIN

Jimmymac1951 — Thu, 17 Jul 2025 15:35:21 GMT

I have the same problem it just sends you in circles. If anyone know the answer please help

Re: Setting up a device PIN

caesarome — Thu, 17 Jul 2025 15:53:21 GMT

@Jimmymac1951 @jajamj

This topic is about setting a pin for Sky Go so is this what you are trying to do ?

Re: Setting up a device PIN

jajamj — Thu, 17 Jul 2025 16:09:49 GMT

Yes. Sky go. Trying to download episodes to iPad. Sends me to set a device pin. I have no options for a device pin anywhere on line or on the sky go device.

Re: Setting up a device PIN

caesarome — Thu, 17 Jul 2025 16:15:39 GMT

@jajamj

Very odd as when using the link I posted earlier I see this:

https://www.sky.com/productsettings/tv/parental-controls

Re: Setting up a device PIN

SHANELEECH — Wed, 20 Aug 2025 15:52:10 GMT

Setup your pin

Re: Setting up a device PIN

jajamj — Wed, 20 Aug 2025 16:13:18 GMT

Hi Shane - didn't get your reply. I'm still stuck and can't download to any device. I don't have an option to set a mobile pin anywhere.

Re: Setting up a device PIN

caesarome — Wed, 20 Aug 2025 16:29:33 GMT

@SHANELEECH wrote:

Setup your pin

@SHANELEECH

Have you seen the post above yours ?

Re: Setting up a device PIN

Charl_ — Wed, 01 Oct 2025 22:32:29 GMT

https://www.sky.com/productsettings/tv/parental-controls