topic Re: Remove a device from Sky Go in Sky Go

Remove a device from Sky Go

CanardNoir — Fri, 11 Jul 2025 17:40:18 GMT

If I try to remove a device from Sky Go using MySky I get an error message saying "Whoops that page doesn't exist."

How do I remove devices from Sky Go?

Re: Remove a device from Sky Go

Anonymous — Fri, 11 Jul 2025 17:42:31 GMT

@CanardNoir Open the Sky Go app and click on the gear icon in the top left.

Then go to the Devices - Manage Your Devices section.

Re: Remove a device from Sky Go

CanardNoir — Fri, 11 Jul 2025 17:52:32 GMT

Thanks for that.

I've tried that and after the endless loop of SkyGo updating itself and then checking for updates, I get this:-

So, back to where I started. Sky seem to enjoy sending us round in endless cycles. Maybe they're experimenting with virtual perpetual motion machines. Lots of activity but getting nowhere.

Re: Remove a device from Sky Go

Anonymous — Fri, 11 Jul 2025 17:56:28 GMT

@CanardNoir What device are you using the Sky Go app? If it's a laptop maybe try it on a phone? I have it on my phone and if I click on option above it takes my to My Sky and shows my devices.

Re: Remove a device from Sky Go

CanardNoir — Fri, 11 Jul 2025 17:58:24 GMT

I'm using it on my laptop.

I'll try on the phone.

Thanks for your help.

Re: Remove a device from Sky Go

CanardNoir — Fri, 11 Jul 2025 18:11:45 GMT

Oh dear!

Round we go - it wanted me to login (again) and then took me to the same page which started this whole thing.

Why is Sky's IT so broken? I pre-ordered a phone yesterday which is due for delivery on 22 July. Today they sent me a sealed empty box by DPD to return my exisiting phone. Bonkers!

I'm grateful for your attempt to help - I'll give up for now. I value my good mental health and suspect Sky will put that in peril if I continue to pursue this.

Re: Remove a device from Sky Go

caesarome — Fri, 11 Jul 2025 18:35:22 GMT

@CanardNoir

That link is wrong as it should be this one:

https://www.sky.com/productsettings/tv

Re: Remove a device from Sky Go

CanardNoir — Fri, 11 Jul 2025 18:40:33 GMT

Thanks, but that link behaves in exactly the same way.

"Whoops! An error has occured!"

Re: Remove a device from Sky Go

caesarome — Fri, 11 Jul 2025 18:58:13 GMT

It is working for me so try this link to see if your account needs linking:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services