Sky Go not working on Console despite having sky Q Multi screen

PAL7 — Mon, 07 Jul 2025 17:17:40 GMT

Last week I was able to use sky go on my PS5 however overnight I've started to get an error message saying I need to upgrade to sky Q multiscreen (even though we already have that package)

customer service suggested this was an app error yet gave no idea as to if/ when it would be fixed. would be grateful if anyone could help/ let me know if this is a common issue?

Re: Sky Go not working on Console despite having sky Q Multi screen

caesarome — Mon, 07 Jul 2025 18:37:29 GMT

@PAL7

Have you got Sky Go Extra on your account as this that is needed before you can use the app on a console. As you have multiscreen then Sky Go Extra is free.

topic Re: Sky Go not working on Console despite having sky Q Multi screen in Sky Go

Sky Go not working on Console despite having sky Q Multi screen

Re: Sky Go not working on Console despite having sky Q Multi screen