topic Re: Ordered Sky TV - Can't use Sky Go in Sky Go

Ordered Sky TV - Can't use Sky Go

Daveo16 — Sat, 05 Jul 2025 22:36:58 GMT

Ordered Sky TV (Sky Q) within the last hour and when I login to Sky Go says Technical Error.

I have a Sky ID, as that's used for my Sky Mobile, but it doesn't show that I've ordered Sky TV. Only shows my Sky Mobile account.

Re: Ordered Sky TV - Can't use Sky Go

caesarome — Sun, 06 Jul 2025 08:43:22 GMT

@Daveo16

You might need to link your account to your Sky ID as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Ordered Sky TV - Can't use Sky Go

Daveo16 — Sun, 06 Jul 2025 09:02:10 GMT

That don't work for me.

Says can't complete order.

I ordered Sky TV when I wasn't logged in to my account, but I used the same email address that is linked to my Sky ID account (which has my Sky Mobile account linked).

Re: Ordered Sky TV - Can't use Sky Go

caesarome — Sun, 06 Jul 2025 09:09:27 GMT

@Daveo16 wrote:

I ordered Sky TV when I wasn't logged in to my account, but I used the same email address that is linked to my Sky ID account (which has my Sky Mobile account linked).

That doesn't always mean it was ordered on the same account so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Ordered Sky TV - Can't use Sky Go

Addie15 — Sun, 06 Jul 2025 10:30:22 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Daveo16.

Re: Ordered Sky TV - Can't use Sky Go

Daveo16 — Sun, 06 Jul 2025 14:22:20 GMT

@Addie15 got your PM but I'm unable to reply as it says PM not enabled.

Not sure if that's not enabled for me or you.

Re: Ordered Sky TV - Can't use Sky Go

caesarome — Sun, 06 Jul 2025 15:16:15 GMT

@Daveo16

You need to respond to the chat bubble and not the message telling you that you have been contacted so as stated earlier you should see the chat bubble at the bottom of this page somewhere.

Re: Ordered Sky TV - Can't use Sky Go

Daveo16 — Sun, 06 Jul 2025 19:40:34 GMT

Ty. Found it in the end.

Re: Ordered Sky TV - Can't use Sky Go

Daveo16 — Mon, 07 Jul 2025 12:40:10 GMT

Finished using the Sky help chat thing, but can't get rid of red/blue chat icon at bottom if forum.

Any ideas?

Re: Ordered Sky TV - Can't use Sky Go

caesarome — Mon, 07 Jul 2025 12:43:28 GMT

@Daveo16 wrote:

Finished using the Sky help chat thing

Could they not help, what did they say to you ?

Re: Ordered Sky TV - Can't use Sky Go

Daveo16 — Mon, 07 Jul 2025 18:33:44 GMT

They couldn't add the TV to my existing Sky ID, so had to create a second Sky ID for the TV, which they are unable to merge the two Sky IDs either.

Not the best setup, but I can manage them with mySky on iPhone for the mobile & mySky on iPad for TV. Sky Go is also on iPad.

Just got to wait for install & activation then I may be able to link them via the Add User feature, so that it doesn't then matter which Sky ID I login with, I should be able to access Sky Go with either Sky ID then.