topic Re: MacBook Air - Again in Sky Go

MacBook Air - Again

GaryClifford — Sun, 29 Jun 2025 13:59:52 GMT

I am trying to load Sky Go on my new (2024) MacBook Air. I downloaded the app from the Sky site, and tried to open it. It said "We are having problems connecting you - please try again. (001). Doing a bit of reading it says check whether the app is intel or universal - it is intel. It therefore needs Rosetta to run. The Apple people tell me that this machine has Rosetta - contact Sky. So I thought I would ask here. (If I sound particularly technical I am not!). Anyway here is hoping! Gary

Re: MacBook Air - Again

caesarome — Sun, 29 Jun 2025 15:06:51 GMT

@GaryClifford

Does this work for you:

https://helpforum.sky.com/t5/Sky-Go/Sky-Go-still-not-working-on-Macbook-Pro-with-Sequoia/m-p/4916701/highlight/true#M143638

Re: MacBook Air - Again

GaryClifford — Sun, 29 Jun 2025 16:38:57 GMT

Hi and thank you.

Success at last. It finally worked after I deleted files from the Go menu (as per a post on the thread you directed me to).

I might have a cheeky drink to celebrate tonight (and toast your health!).

Gary