topic Re: Sky Go - corrupt in Sky Go

Java Script error with Windows 11

Stodd8896 — Sat, 14 Jun 2025 16:00:06 GMT

Getting this

Error

A JavaScript error occurred in the main process

Uncaught Exception:

Error: ENOENT: no such file or directory, open 'C:\Users\georg\AppData\Roaming\Sky\Sky

Go\resources\app.asar.unpacked\node_modules\@qgo\service-ipc\main\index.js'

at Object.openSync (node:fs:594:3)

at Object.func [as openSync] (node:electron/js2c/asar_bundle:2:1822)

at Object.readFileSync (node:fs:462:35)

at t.readFileSync (node:electron/js2c/asar_bundle:2:8897)

at t.readFileSync (node:electron/js2c/asar_bundle:2:9209)

at Module. extensions .. js (node:internal/modules/cjs/loader:1159:18)

at Module.load (node:internal/modules/cjs/loader:1011:32)

at Module. load (node:internal/modules/cjs/loader:846:12)

at f. load (node:electron/js2c/asar_bundle:2:13006)

at Module.require (node:internal/modules/cjs/loader:1035:19)

All was ok until today. Tried deleting app and re-installing all to no avail. Anyone know how to resolve.

Sky Go - corrupt

Wibbly-Woo — Sun, 15 Jun 2025 07:50:47 GMT

Go is corrupt - it won't run and when I uninstalled and reinstalled - it won't install and ERRORS continually

this is on Windows 11

Re: Java Script error with Windows 11

Wibbly-Woo — Sun, 15 Jun 2025 08:03:13 GMT

I get exactly the same error on my Windows 11 laptop - I tried uninstalling and reinstalling Go but it won't reinstall - same result as you !

Sky Go broken

Wibbly-Woo — Sun, 15 Jun 2025 10:20:18 GMT

Sky Go is corrupt - it won't run and when I uninstalled and reinstalled - it won't install and ERRORS continually

this is on Windows 11

Re: Sky Go - corrupt

Stodd8896 — Sun, 15 Jun 2025 11:08:58 GMT

Many thanks. Hopefully someone at Sky will pick up and advise how to resolve.

Re: Sky Go - corrupt

caesarome — Sun, 15 Jun 2025 11:16:58 GMT

@Stodd8896 @Wibbly-Woo

A few posts here suggest it might be an anti virus issue:

https://helpforum.sky.com/t5/Sky-Go/SkyGo-Javascript-error-when-installing-Windows-11/td-p/4335335

Re: Sky Go - corrupt

Stodd8896 — Sun, 15 Jun 2025 11:22:48 GMT

Hi came across this and had a look for quarantined files but nothing had been quarantined. Works fine on a Windows 10 tablet but for some reason has stopped working on the Windows 11 Laptop. As far as I am aware nothing has changed re Antivirus. Using Sky Broadband with McAfee antivirus.

Re: Sky Go - corrupt

Wibbly-Woo — Sun, 15 Jun 2025 14:09:13 GMT

Same here - using Windows Defender - nothing in quarantine

Go worked fine, 3 or 4 days ago - just packed in this morning

Re: Sky Go - corrupt

Stodd8896 — Sun, 15 Jun 2025 16:59:46 GMT

Managed to solve.

Went into Task Manager ended tasks associated with SkyGo

Went to C:\users\(selected user)\appdata\roaming and deleted sky and sky go folders

Downloaded sky go app

All now good.

Thanks for assistance

Re: Java Script error with Windows 11

electrical78 — Fri, 20 Jun 2025 13:24:36 GMT

carried out as per Stodd8896 and worked a treat!