topic Sky go extra in Sky Go

Sky go extra

Linda189 — Sun, 08 Jun 2025 10:15:53 GMT

We had and should have Sky go extra as part of our package but it has disappeared, it was supposed to have been resolved and we were told to wait 72 hours and then add it to our account- we have left it a week and the option is still not available.

Sky assistant just keeps sending me in circles...please help!

Re: Sky go extra

Annie+UK — Sun, 08 Jun 2025 11:05:20 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: Sky go extra

caesarome — Sun, 08 Jun 2025 11:05:24 GMT

@Linda189

Have you made any changes to your TV package recently ?

If not then as we are customers here we can not help you to get this resolved so you will have to call again and when you do don't let them tell you it will be fixed in 72 hours as I would have thought that can sort it there and then on the spot. If you still get nowhere then you might want to register a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint