topic Re: Recordings not available through sky go in Sky Go

Recordings not available through sky go

Frances1985 — Mon, 26 May 2025 12:26:38 GMT

On my sky go app, unable to connect to Sky Q box to view recordings, how do I establish this? I could see them previously

Re: Recordings not available through sky go

caesarome — Mon, 26 May 2025 12:27:24 GMT

Do you still have the multiscreen package in your account ?

Re: Recordings not available through sky go

Frances1985 — Mon, 26 May 2025 12:32:09 GMT

Doubled check, yes multiscreen is on my package

Re: Recordings not available through sky go

caesarome — Mon, 26 May 2025 12:39:56 GMT

Have you tried rebooting both your Q box and also your broadband router ?

Re: Recordings not available through sky go

Frances1985 — Mon, 26 May 2025 12:42:33 GMT

Yes both done and no difference

Re: Recordings not available through sky go

caesarome — Mon, 26 May 2025 12:44:21 GMT

@Frances1985

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.