topic Re: Sky Go will not launch in Mac OS in Sky Go

Sky Go will not launch in Mac OS

garfybedss — Thu, 22 May 2025 18:52:32 GMT

I know this is a subject which has been discussed frequently before, and Sky have announced they have launched a fixed version of Sky Go that works on Mac OS.

I have a 2017 MacBook Air running MAC OS Monterey, which I purchased recently. Yesterday I reinstalled the OS to ensure it was clean, and Sky Go installed and launched. This caught me by surprise as I had had issues before with my 2015 iMac running Mac OS Monterey, but I also installed Sky Go on that yesterday and it launched without issues.

Today, I installed a new SSD in the MacBook Air (a genuine one) and reinstalled Mac OS Monterey. However, when I install Sky Go, it runs the download, then the install, then it it flashes twice as launching then goes completely dead.

I have tried all the advised de-installs and clearing out Library folders but it just keeps doing the same.

Re: Sky Go will not launch in Mac OS

Addie15 — Fri, 23 May 2025 10:07:59 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go will not launch in Mac OS

garfybedss — Fri, 23 May 2025 10:28:49 GMT

For anyone who has the same problem - I found the fix by looking around.

It seems CSR Utilities were not in the correct state: try checking out the current status by opening terminal and typing "csrutil status" without quotes.
If it says anything different from "System Integrity Protection status: enabled.", use my procedure above or google (acknowledge Ludowing for this step). To renable I followed these directions: https://www.kolide.com/features/checks/mac-system-integrity-protection. I cleared the BSKYB entry in ~Library/Application Support and the BSKYB contents in ~Library/Cache and uninstalled the app in ~Users/YourUser/Applications Then I did the CSR Utils reset and rebooted and it installed ok

Re: Sky Go will not launch in Mac OS

Lichto — Wed, 17 Sep 2025 20:55:27 GMT

Thanks garfybedss. After a year of trying to resolve this issue on 2 diffrent Macs, it transpires that they both had System Integrity Protection disabled! Would never have come across that without your help. Thank you!