topic Re: Sky Go - To watch this content please upgrade your subscription in Sky Go

Sky Go - To watch this content please upgrade your subscription

ch-r-is — Sun, 18 May 2025 10:15:06 GMT

Hi - I've seen this asked a few times in the forum and the resolution suggested seems to be to try to link your account (which I have, and it is), or the mods get someone to contact you.

I recently left Sky, but then recontracted. Since I've come back to Sky, my Sky Q service works just fine, but Sky Go doesn't.

I get the error: "Sorry something went wrong, To watch this content please upgrade your subscription" when I try and watch any Sky content on SkyGo - SkyShowCase, U, Sky Max, Sky Sports, TNT Sports, Sky Cinema - etc. This is despite me having a subscription which includes all of these.

I spent 90 minutes on the phone to tech support yesterday without any success (case 4179583077).

- Used to work fine before I recontracted using these devices and the same login

- Happens on iPhone, iPad and Windows PC

- Happens on both Sky Go and Sky Sports applications

- Doesn't work on Wifi or Mobile data

- Sky removed all previous registered devices - this didn't help

- Have logged out/in - didn't help

- Have uninstalled/reinstalled - didn't help

- Have confirmed I'm using the correct SkyGo login, which is linked to my Sky account

- Have (re)registered SkyGo from my SkyQ box, at the suggestion of the support team

- Have repaired my viewing card, at the suggestion of the support team

- Have waited 12 hours since the above, still doesn't work

If anyone has any suggestions then I'd be happy to try them, but I suspect this is a backend issue which Sky needs to solve.

Mods, would appreciate if you can have someone contact me if that's the case.

Re: Sky Go - To watch this content please upgrade your subscription

Addie15 — Tue, 20 May 2025 07:14:26 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go - To watch this content please upgrade your subscription

Saf1317 — Thu, 28 Aug 2025 10:02:28 GMT

Hey mate, I've had this same issue since yesterday after recontracting with Sky a day after my services cancelled. Everything works on Sky Q box but Sky Go comes up with the same message as yours. Like yourself I spent an hour yesterday evening troubleshooting with Sky but not luck! Did you manage to get yours sorted and if so, how did it start working again?