topic Re: Can't download episodes in Sky Go

Can't download episodes

KarinG — Fri, 16 May 2025 16:45:47 GMT

Trying to download episodes and it states I can't download it at this time due to technical issues. Please try again later. Then looking online and it states they are aware of issues, they resolved it and to disconnect for 30 seconds. I still can't download my episodes

Re: Can't download episodes

Mr+Flibbles+86 — Sat, 17 May 2025 08:25:42 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Can't download episodes

adyc666 — Sat, 17 May 2025 09:06:31 GMT

Did this get resolved? Mine keep saying it looks like you haven't set up a device pin for sky go. No matter where I look manage my devices the phone is there but I can not download it brings the same message up.

Re: Can't download episodes

KarinG — Sun, 18 May 2025 14:49:26 GMT

No, I received a text message saying they've resolved it and in case it was still not functioning to turn the box off for 30 seconds. It's still showing the same message. I can't download any episodes of anything.

Re: Can't download episodes

caesarome — Sun, 18 May 2025 15:19:17 GMT

@adyc666 wrote:

Did this get resolved? Mine keep saying it looks like you haven't set up a device pin for sky go.

@adyc666

The pin for Sky Go can be setup here:

https://www.sky.com/productsettings/tv/parental-controls

Re: Can't download episodes

adyc666 — Sun, 18 May 2025 18:13:29 GMT

Thanks that worked

Re: Can't download episodes

Ben200 — Mon, 19 May 2025 09:35:41 GMT

Downloading is very slow cannot keep up with playing the programme. All connections are shown to be ok. Problem is with all the apps