topic Re: Problem with SKY Go in Sky Go

Problem with SKY Go

elinormcb — Mon, 05 May 2025 14:25:41 GMT

I cannot connect to Sky Go. Its worked fine in the past but now just repetedly get the pop-up message. "We're having trouble connecting you. Please try again. (001)

Re: Problem with SKY Go

caesarome — Mon, 05 May 2025 15:15:26 GMT

@elinormcb

What device is this happening on ?

Re: Problem with SKY Go

elinormcb — Tue, 06 May 2025 07:56:27 GMT

A Macbook

Re: Problem with SKY Go

caesarome — Tue, 06 May 2025 08:44:51 GMT

@elinormcb

Give this a try:

https://helpforum.sky.com/t5/Sky-Go/Sky-Go-not-working-Error-001/m-p/4739553/thread-id/138147#M138414

1, From your desktop, select Go from the top toolbar

2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive rather than your user folder**

3, Select Library

4, Open the Application Support folder

5, Find the Sky Go folder

6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"

7, No need to empty your trash bin, just restart your Mac

When you next open Sky Go you should be given the option to select cookies and then log in.

Re: Problem with SKY Go

elinormcb — Wed, 07 May 2025 07:16:29 GMT

Thanks caesarome - followed your advice and it worked! 😀