topic Re: Sky Go Error - 1310 & 1410 in Sky Go

Re: Sky Go Error - 1310 & 1410

DOOFAH — Fri, 18 Apr 2025 17:01:34 GMT

I am also having this same problem on all my devices, phone, tablet and laptop.

Any channel I select gives me the error, even though I've been watching via this method for 3 years!

Even free channels.

Is there something I can do?

Re: Sky Go Error - 1310 & 1410

caesarome — Fri, 18 Apr 2025 18:24:09 GMT

@DOOFAH

Would you like to be contacted by Sky's messaging team about this, if you they will contact you via a private message tomorrow morning of which you have 48 hours to respond to it.

Re: Sky Go Error - 1310 & 1410

DOOFAH — Sat, 19 Apr 2025 11:14:34 GMT

Yes please! Thank you.

Re: Sky Go Error - 1310 & 1410

caesarome — Sat, 19 Apr 2025 12:19:55 GMT

@DOOFAH

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky Go Error - 1310 & 1410

Greenfingers001 — Sat, 19 Apr 2025 12:23:32 GMT

Thanks for escalating this. We’ve sent @DOOFAH an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky Go Error - 1310 & 1410

DOOFAH — Tue, 22 Apr 2025 17:52:23 GMT

Apologies, I did reply to this yesterday, but obviously not in time, could we open a new chat please?

Re: Sky Go Error - 1310 & 1410

DOOFAH — Tue, 22 Apr 2025 17:54:59 GMT

Oh, nevermind, I was in time, and the chat is still open. Can't see a way to delete the above message! 😄