topic Re: Sky Go on mobile devices not working in Sky Go

Sky Go on mobile devices not working

Dglav1 — Fri, 18 Apr 2025 10:18:05 GMT

I'm new to Sky stream and I am trying to watch on mobile devices. I am getting an error message saying "Sorry something went wrong. To watch this content please upgrade your subscription" etc. The only channel that is working is Sky news. Any advice please?

Re: Sky Go on mobile devices not working

caesarome — Fri, 18 Apr 2025 10:58:34 GMT

@Dglav1

What device have you got the Sky Go app installed on ?

Re: Sky Go on mobile devices not working

Dglav1 — Fri, 18 Apr 2025 11:03:44 GMT

iPhone and iPad

Re: Sky Go on mobile devices not working

caesarome — Fri, 18 Apr 2025 11:10:35 GMT

@Dglav1

Have you linked your account as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky Go on mobile devices not working

Dglav1 — Sun, 20 Apr 2025 10:10:43 GMT

Thanks for your tip. Unfortunately it didn't work for me so I will continue to seek a solution.

Re: Sky Go on mobile devices not working

caesarome — Sun, 20 Apr 2025 11:05:45 GMT

@Dglav1

Would you like Sky's messaging team to contact you via a private message on here about this ?