topic Re: Help with Sky Go in Sky Go

Help with Sky Go

Jenal — Wed, 09 Apr 2025 21:04:43 GMT

I recently changed broadband providers ans since then I can't connect to sky go on any of my devices. Any ideas please?

Re: Help with Sky Go

caesarome — Wed, 09 Apr 2025 21:16:18 GMT

@Jenal wrote:

I can't connect to sky go on any of my devices. Any ideas please?

@Jenal

What is happening when you now go to use the Sky Go app, any error messages ?

Re: Help with Sky Go

Jenal — Wed, 09 Apr 2025 21:43:10 GMT

When I click on the remote, and it searches for the sky box I get an error saying unable to find a sky q box.

of I go to setting, the error says disconnected from sky q even though all devices are in the same wifi

Re: Help with Sky Go

Chloe-W22 — Mon, 14 Apr 2025 14:05:15 GMT

Hey @Jenal ! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

Did you get this sorted? Just a little confused, as clicking the remote that you mentioned is to use your device as a replacement for the Sky remote but it doesn't sound like that's what your query is regarding? Can you explain a little more? Screenshots are also helpful.