topic Re: skygo app not working error message please upgrade your subscription in Sky Go

skygo app not working error message please upgrade your subscription

roisin58 — Thu, 10 Apr 2025 19:47:00 GMT

skygo not working. Can access sky sports but nothing else. Will not download or let me watch live tv. Error message to enjoy this service please upgrade your subscription. do not know what to upgrade to, already have whole home

Thanks for any help, advice

Re: skygo app not working error message please upgrade your subscription

caesarome — Thu, 10 Apr 2025 20:42:11 GMT

@roisin58

Can you not access channels like Sky Witness or Sky Max on 107 and 113 ?

Re: skygo app not working error message please upgrade your subscription

Jordan73 — Thu, 10 Apr 2025 20:49:44 GMT

Mine isn't working also

Re: skygo app not working error message please upgrade your subscription

caesarome — Thu, 10 Apr 2025 21:02:29 GMT

@Jordan73

Same question as I asked above ?

Re: skygo app not working error message please upgrade your subscription

roisin58 — Thu, 10 Apr 2025 21:13:06 GMT

getting the same error message on sky max and sky wittness

Re: skygo app not working error message please upgrade your subscription

Anonymous — Thu, 10 Apr 2025 21:15:15 GMT

@roisin58 are you on Ultimate or Essential TV plan?

Re: skygo app not working error message please upgrade your subscription

roisin58 — Thu, 10 Apr 2025 21:17:35 GMT

i am on the essential package....tried to upgrade to the ultimate package but nothing on the website about the ultimate package I thought the whole home package included skygo

Re: skygo app not working error message please upgrade your subscription

Anonymous — Thu, 10 Apr 2025 21:23:58 GMT

@roisin58 It does, but it will only play the channels you subscribe to and Essentials doesn't include Sky Max or Sky Witness channels.

You may be able to upgrade here https://www.sky.com/mysky/tv/tv-packs otherwise you may need to phone Sky to go from Essentials to Ultimate.

Re: skygo app not working error message please upgrade your subscription

roisin58 — Fri, 11 Apr 2025 10:01:26 GMT

went on to the website but there is no option to up grade to sky ultimate

the web site does state that included with whole home is Unlock Sky Go Extra and Stream on up to four devices at once, including your gaming console.

not sure if it makes a difference but I am in Ireland

Re: skygo app not working error message please upgrade your subscription

Anonymous — Fri, 11 Apr 2025 11:01:11 GMT

Could you see if Sky Atlantic works please?

Re: skygo app not working error message please upgrade your subscription

roisin58 — Fri, 11 Apr 2025 12:24:45 GMT

Same error for sky atlantic

The only one that works on skygo is sky sports

Re: skygo app not working error message please upgrade your subscription

roisin58 — Tue, 15 Apr 2025 09:57:15 GMT

I rang sky for the 6th time. To access skygo I have to upgrade to the ultimate package. 36 euro a month

So I cancelled whole home as there is no point in having this.

Has anyone else in Ireland had these problems