topic Re: Sky Go showing error message asking for Upgrade to Subscription in Sky Go

Sky Go showing error message asking for Upgrade to Subscription

chuffer2 — Fri, 04 Apr 2025 11:03:23 GMT

I left Sky last week and rejoined this week, remaining on Sky Q. Sky Go worked for years on both my iPhone and iPad and now doesn't. Nothing has changed at my end. When trying to watch live tv I'm getting an error message asking me to Upgrade my Subscription. My rejoining subscription is identical to when it last worked.

Strangely I can record to my Sky Q box via Sky Go so there is connection between the two so surely it recognises my subscription to permit that action!
My Sky Account is linked to Sky Go, I've deleted and reinstalled the app, switched devices and Sky Q off and on, read the forum which indicates this was a known problem to Sky in January and was fixed. Checked all internet and wifi connections (all ok).

Sadly it's not fixed for me so I would welcome some assistance please. All very frustrating losing a facility that worked fine for years when the only change is cancelling Sky and rejoining.

Re: Sky Go showing error message asking for Upgrade to Subscription

Mike091121 — Fri, 04 Apr 2025 11:41:09 GMT

For the past several weeks, whrn I tried to use Sky Go app on my laptop it would stop when it is updating.

It works on my android dervices, but not on Window devices.

Sky are refusing to inform Clients that there is asn ongloing situation.

Where we go from here is asnyone's guess?

Mike091121

Re: Sky Go showing error message asking for Upgrade to Subscription

chuffer2 — Fri, 04 Apr 2025 12:38:20 GMT

Thanks for your reply Mike. It looks like there nay be more than one issue with Sky Go as I'm sure a fix for my problem won't help you at all.

Re: Sky Go showing error message asking for Upgrade to Subscription

caesarome — Fri, 04 Apr 2025 12:41:08 GMT

@chuffer2

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky Go showing error message asking for Upgrade to Subscription

Addie15 — Fri, 04 Apr 2025 12:57:34 GMT

Hi there! Thank you for escalating this. We have sent an invite to @chuffer2.

Re: Sky Go showing error message asking for Upgrade to Subscription

Rodrigo1221 — Sat, 05 Apr 2025 05:51:34 GMT

Yes I'm getting the same problem as Chuffer since we cancelled and then returned to sky

Re: Sky Go showing error message asking for Upgrade to Subscription

Rodrigo1221 — Sat, 05 Apr 2025 06:08:11 GMT

It seems it's a mobile device problem as the sky sports app is working fine via my mini box , but I keep getting asked to link my account ( on the I pad ) by signing in which I do but nothing changes.

Re: Sky Go showing error message asking for Upgrade to Subscription

chuffer2 — Sat, 05 Apr 2025 07:07:30 GMT

Thanks for people's comments. The Sky representative tried for a couple of hours yesterday to fix the problem but to no avail. Let's see what today brings.

Interestingly I observed yesterday during trying things out, I can watch items from the Home screen which have the embedded "Play" button, such as Latest News and Premier League Highlights. I can also send recordings to my Sky Q from the TV Guide page. So some things are working. I just can't watch live tv from the TV Guide page.

Re: Sky Go showing error message asking for Upgrade to Subscription

chuffer2 — Sat, 05 Apr 2025 07:16:23 GMT

Thanks Rodrigo, yes that photo is the exact same error message I'm getting. However, I've just logged onto Sky Sports app on my iPad and it works fine.

Re: Sky Go showing error message asking for Upgrade to Subscription

Rodrigo1221 — Sat, 05 Apr 2025 12:05:17 GMT

Cheers chuffer. Maybe it takes a few days or something as we just re signed up on Thursday ? Not sure. But both skygo and sky sports app not working here.

Sky go not working

Gazza196210 — Sat, 05 Apr 2025 13:01:58 GMT

Sky go not working keeps saying upgrade but already on full package

Re: Sky go not working

Liam127 — Sat, 05 Apr 2025 13:55:03 GMT

I have the same problem

Re: Sky go not working

Bunt — Sat, 05 Apr 2025 13:57:30 GMT

Mine isn't asking for an upgrade, it's just giving me the wheel of doom (loading...) endlessly! I can't leave bed as I've got a terrible cold!!

Re: Sky Go showing error message asking for Upgrade to Subscription

Rodrigo1221 — Sun, 06 Apr 2025 16:01:49 GMT

Spoke to sky said sent a signal to card be ok in 4 hours .... alas no change. Will try calling Monday.

Re: Sky Go showing error message asking for Upgrade to Subscription

Tom-W19 — Sun, 06 Apr 2025 16:34:11 GMT

Hi @Rodrigo1221

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go showing error message asking for Upgrade to Subscription

Rodrigo1221 — Sun, 06 Apr 2025 18:49:30 GMT

Looks like I missed it but I see it's live for 48 hrs. Will look back noon tomorrow. Thanks Tom.

Re: Sky Go showing error message asking for Upgrade to Subscription

Rodrigo1221 — Mon, 07 Apr 2025 10:03:49 GMT

Seems like the chat box has disappeared?

Re: Sky Go showing error message asking for Upgrade to Subscription

caesarome — Mon, 07 Apr 2025 12:28:01 GMT

@Rodrigo1221

I have alerted the messaging team for you.

Re: Sky Go showing error message asking for Upgrade to Subscription

Rodrigo1221 — Mon, 07 Apr 2025 15:11:03 GMT

Thank you.

Re: Sky Go showing error message asking for Upgrade to Subscription

Rodrigo1221 — Mon, 07 Apr 2025 17:42:20 GMT

Still nothing. Does anyone have a phone number I can contact ? TIA.