topic Re: Sky Go - No remote record function in Sky Go

Re: Sky Go - No remote record function

Firmsky — Tue, 18 Mar 2025 18:18:15 GMT

I have just ordered multi room on sky Q and still I have no view recordings in Sky Go?

Re: Sky Go - No remote record function

caesarome — Tue, 18 Mar 2025 18:21:28 GMT

@Firmsky wrote:

I have just ordered

Is it active on your account yet or are you saying you do not yet have Sky Q and are awaiting instaltion ?

Re: Sky Go - No remote record function

Firmsky — Tue, 18 Mar 2025 18:40:20 GMT

I have Sky Q, awaiting delivery of Mini but it shows the ticks on the Sky Q settings menu to say it's active

Re: Sky Go - No remote record function

caesarome — Tue, 18 Mar 2025 20:19:05 GMT

@Firmsky

Does your account now show that you have multiscreen, if it does and it still isn't working tomorrow then post back here for further help.

Re: Sky Go - No remote record function

Firmsky — Tue, 18 Mar 2025 20:41:28 GMT

Re: Sky Go - No remote record function

Firmsky — Wed, 19 Mar 2025 06:24:19 GMT

Still the same today. App on iPad and iPhone do not show recordings, nothing in the settings of Sky Go to indicate I have a Sky Q box.

In the settings on my Sky Q bos I have 'Watch via Sky Go' with a tick and have 'Watch on Sky Q Mini Box' tick.

I honestly think my Sky Go is stuck on the fact that I had Sky Stream prior to getting Sky Q.

Re: Sky Go - No remote record function

caesarome — Wed, 19 Mar 2025 10:16:08 GMT

@Firmsky

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky Go - No remote record function

Lisa-P1987 — Wed, 19 Mar 2025 10:18:58 GMT

Thanks for escalating this. We’ve sent Firmsky an invite to chat.

Re: Sky Go - No remote record function

Firmsky — Mon, 31 Mar 2025 21:57:10 GMT

Still awaiting an update on this

Re: Sky Go - No remote record function

Firmsky1 — Wed, 02 Apr 2025 20:05:37 GMT

I got logged out and had to sign up again and couldn't use my original user name?

Re: Sky Go - No remote record function

Firmsky1 — Wed, 02 Apr 2025 20:21:44 GMT

Okay guessing my account has been reset to try and correct this, it has worked for the MacOS app, on Sky Go I can now remote record and see recordings etc.

SkyGo on iOS still the same though 😐

Re: Sky Go - No remote record function

Firmsky1 — Thu, 03 Apr 2025 06:30:38 GMT

iPad also is stuck like I have Sky Stream.

The MacOS SkyGo app just worked, showed connected to SkyQ box and I can set recordings and watch the recordings.

Re: Sky Go - No remote record function

Firmsky1 — Thu, 03 Apr 2025 17:24:53 GMT

Could someone flag this thread, I was in a chat but since my user account was changed that chat was lost.

Re: Sky Go - No remote record function

caesarome — Thu, 03 Apr 2025 18:40:33 GMT

@Firmsky1

I have escalated your post again so look out for the chat bubble tomorrow.

Re: Sky Go - No remote record function

Firmsky1 — Thu, 03 Apr 2025 18:41:12 GMT

Thank you

Re: Sky Go - No remote record function

Greenfingers001 — Fri, 04 Apr 2025 07:13:15 GMT

Thanks for escalating this. We’ve sent @Firmsky an invite to chat.

Re: Sky Go - No remote record function

Firmsky1 — Mon, 14 Apr 2025 05:36:15 GMT

My chat was closed due to my Sky ID being reset, afraid this still hasn't fixed the issue!

Re: Sky Go - No remote record function

Firmsky1 — Thu, 26 Jun 2025 06:31:34 GMT

This still hasn't been resolved, I still have Sky Stream bills each month. It shows I have -£29 owed but they haven't closed the account which I'm guessing is why Sky Go still doesn't show a Sky Q box!

Re: Sky Go - No remote record function

Firmsky1 — Thu, 26 Jun 2025 06:58:15 GMT

If somebody could please flag it would be appreciated.

So it appears that they managed to stop my Sky Stream services but the account has not been closed and it is sitting with £29 credit!?

Re: Sky Go - No remote record function

caesarome — Thu, 26 Jun 2025 08:47:46 GMT

@Firmsky1

So to be clear, you had Sky Stream and then changed to Sky Q and you have a credit on the account ?