topic Re: Unable to set device pin in Sky Go

Unable to set device pin

JLincoln — Mon, 31 Mar 2025 12:55:00 GMT

I have in the last few days setup my new Sky Stream package as a new customer and have tried to use Sky Go on my phone but its asking me to establish a device pin; however the link mentioned in the app and also when searching on here do not allow me to do this.
I can see the primary device which is the puck and when clicking manage this device it lists the details but nowhere to set the pin.

Under the devices I can see my phone listed under Sky Go devices but still nowhere to set a pin.

Any ideas as at the moment I cant watch much via Sky Go!

Thanks

Re: Unable to set device pin

caesarome — Mon, 31 Mar 2025 12:57:15 GMT

@JLincoln

It should be this link that you need:

https://www.sky.com/productsettings/tv/parental-controls

Re: Unable to set device pin

JLincoln — Mon, 31 Mar 2025 13:02:33 GMT

@caesarome Absolute star! I spent hours googling and navigating the Sky site but completely missed that one! Perfect, all working. Thanks so much