topic Re: Manage my devices on Sky Go is not working in Sky Go

Manage my devices on Sky Go is not working

Natalie367 — Fri, 28 Mar 2025 15:08:28 GMT

I am unable to manage my devices on SkyGo an error messages keeps coming up. This has been the case since 23/03/2025.

There seems to be an issue with this on all of my devices. Sky Go app is up to date. Tried this on WIFI and mobile data and this is still not working. Also tried this on a laptop. Contacted SKY customer services and reported the issue. Anyone who has any feedback please share. It seems to be an unknown issue with SKY.

Re: Manage my devices on Sky Go is not working

caesarome — Fri, 28 Mar 2025 16:07:27 GMT

@Natalie367

What is the error message ?

Re: Manage my devices on Sky Go is not working

Natalie367 — Fri, 28 Mar 2025 16:10:17 GMT

The error message is as follows:

oops there been an error

There's been an error loading this page

Re: Manage my devices on Sky Go is not working

Natalie367 — Fri, 28 Mar 2025 16:11:13 GMT

I've spoke to Sky and they have made a report this is happening on my laptop and web browser

Re: Manage my devices on Sky Go is not working

caesarome — Fri, 28 Mar 2025 16:19:53 GMT

@Natalie367

Is it this link that you are trying to use:

https://www.sky.com/productsettings/tv

Re: Manage my devices on Sky Go is not working

Natalie367 — Fri, 28 Mar 2025 16:55:09 GMT

No it's the one on the app on the settings page manage my devices.

Re: Manage my devices on Sky Go is not working

caesarome — Fri, 28 Mar 2025 17:02:45 GMT

The one via the app is working for me so in the meantime at least you can use the link I posted for you as I take it that it is working for you ?

Re: Manage my devices on Sky Go is not working

Natalie367 — Sat, 29 Mar 2025 14:51:28 GMT

Hi there,

This link isn't working for me and this say it's restricted so no joy for me. Any other suggestions.

Re: Manage my devices on Sky Go is not working

caesarome — Sat, 29 Mar 2025 16:14:58 GMT

@Natalie367

If you are seeing a restricted message then can you view your bill via the app or here:

https://www.sky.com/bill/tv-broadband-talk

Re: Manage my devices on Sky Go is not working

Natalie367 — Sat, 29 Mar 2025 16:55:47 GMT

I have viewed my messages and bill and I have nothing outstanding £0 balance? What now it's still not working?

Re: Manage my devices on Sky Go is not working

caesarome — Sat, 29 Mar 2025 17:19:01 GMT

@Natalie367

So when you access this link you see a restricted message:

https://www.sky.com/productsettings/tv

Re: Manage my devices on Sky Go is not working

Natalie367 — Sat, 29 Mar 2025 17:21:08 GMT

This is what I see:

This page is restricted

Sorry, you cannot view this page.

Go to My Sky homepage

Re: Manage my devices on Sky Go is not working

caesarome — Sat, 29 Mar 2025 17:27:04 GMT

@Natalie367

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Manage my devices on Sky Go is not working

Tom-W19 — Sun, 30 Mar 2025 07:40:44 GMT

Thanks for escalating. We've sent an invite to @Natalie367.

Re: Manage my devices on Sky Go is not working

Natalie367 — Sun, 30 Mar 2025 15:02:41 GMT

Hi Tom,

I haven't been able to contact anyone on that link?

can you advise the timelines?

Re: Manage my devices on Sky Go is not working

caesarome — Sun, 30 Mar 2025 15:22:17 GMT

@Natalie367

If you have started the chat by typing in it it then they should get back to you when they can.

Re: Manage my devices on Sky Go is not working

tywyn419 — Mon, 26 May 2025 14:57:54 GMT

I'm having this exact same problem, Can see bills etc, but getting this on all my deices when i try to manage devices.

This page is restricted

Sorry, you cannot view this page.

Re: Manage my devices on Sky Go is not working

caesarome — Mon, 26 May 2025 15:22:18 GMT

@tywyn419

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Manage my devices on Sky Go is not working

Lisa-P1987 — Mon, 26 May 2025 15:25:05 GMT

Thanks for escalating this. We’ve sent tywyn419 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Manage my devices on Sky Go is not working

Elfern — Fri, 25 Jul 2025 17:40:29 GMT

I am fairly new to sky and have experienced the same issue, the rest of the Sky Go app seems to be working fine but when selecting Devices in Settings, an error message appears.