topic Re: Can't access Sky Go in Sky Go

Can't access Sky Go

MaisieDoot247 — Fri, 21 Mar 2025 19:03:21 GMT

Just signed up for Sky Stream (Sky Essential TV) and Sky Broadband. The only channel I can access via Sky Go is Sky News - when I try to watch any other channel I get a message stating "To enjoy this service, please upgrade your subscription". just looking for confirmation of the channels I should be able to watch on Sky Go for the service I have signed up for.

Re: Can't access Sky Go

SKY1992bf — Fri, 21 Mar 2025 19:25:27 GMT

@MaisieDoot247 Can you confirm which sky platform you have at home

sky Q or glass/stream

Re: Can't access Sky Go

MaisieDoot247 — Fri, 21 Mar 2025 20:28:13 GMT

I have stream.

Re: Can't access Sky Go

caesarome — Fri, 21 Mar 2025 21:41:00 GMT

And what device are you trying to use to access Sky Go on ?

Re: Can't access Sky Go

MaisieDoot247 — Sat, 22 Mar 2025 00:25:56 GMT

I have tried android phone and an apple phone and it works on neither.

Re: Can't access Sky Go

caesarome — Sat, 22 Mar 2025 05:41:45 GMT

@MaisieDoot247

Is your account linked as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Can't access Sky Go

MaisieDoot247 — Sun, 23 Mar 2025 10:26:52 GMT

Yes. My account is there.

Re: Can't access Sky Go

caesarome — Sun, 23 Mar 2025 10:30:20 GMT

@MaisieDoot247

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Can't access Sky Go

Greenfingers001 — Sun, 23 Mar 2025 11:04:10 GMT

Thanks for escalating this. We’ve sent @MaisieDoot247 an invite to chat.