topic Cannot View Sky Sports through SkyGo in Sky Go

Cannot View Sky Sports through SkyGo

KJMackie — Fri, 07 Mar 2025 15:09:15 GMT

New customer to Sky Stream. I can watch sports through the Puck but unable to do so in Sky Go app, it keeps informing me I do not have the subscription.

Re: Cannot View Sky Sports through SkyGo

caesarome — Fri, 07 Mar 2025 16:07:40 GMT

@KJMackie

See if linking your account helps:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Cannot View Sky Sports through SkyGo

KJMackie — Fri, 07 Mar 2025 20:57:20 GMT

Already linked but thank you.

Re: Cannot View Sky Sports through SkyGo

Anonymous — Fri, 07 Mar 2025 21:02:56 GMT

Is this a new Sky sports subscription @KJMackie?

Re: Cannot View Sky Sports through SkyGo

KJMackie — Sat, 08 Mar 2025 12:50:06 GMT

Started subscription about a week ago.

Re: Cannot View Sky Sports through SkyGo

caesarome — Sat, 08 Mar 2025 13:05:35 GMT

@KJMackie

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.