topic Re: Sky Go quits unexpectedly (MAC) in Sky Go

Sky Go quits unexpectedly (MAC)

CathySmith — Mon, 24 Jun 2024 16:11:48 GMT

Sky Go worked on my mac book pro 13 inch 2017 on sunday. Since then each time I get a message saying 'Sky Go quit unexpectedly. I have uninstalled, Emptied trash and rebooted but the same thig happens, Wht is going on?

Moderator note: added 'MAC' to the title to be more specific on the issue.

Re: Sky Go quits unexpectedly

ASP83 — Wed, 12 Jun 2024 14:45:06 GMT

I got exactly the same problem, deleted the app cleared cache reinstalled it and exactly the same thing - trying to connect error code 001 - whatever this means???

Re: Sky Go quits unexpectedly

caesarome — Wed, 12 Jun 2024 15:17:54 GMT

@ASP83

If you have the app installed on a PC or Mac then make sure you have let Sky Go through any firewall you are using.

Re: Sky Go quits unexpectedly

Petesmit — Wed, 12 Jun 2024 17:28:00 GMT

Had problems with SkyGo on my PC on and off for months now but actually had it working for a few weeks until yesterday then it downloaded an update and guess what....no longer working AND just shuts down..I raised a complaint months ago but just keep getting text messages or phone calls saying 'the apps team is still looking into this'...yeah right for the money we're all paying its appalling

Sky go app crashing after an update

Clifton+Collett — Fri, 14 Jun 2024 16:30:27 GMT

This is the message that I get now when I try to use sky go on my MacBook pro.

Sky Go quit unexpectedly, click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.

It was working perfectly, then a few days ago it updates itself and has never worked since. Any help out there as sky is not very helpful.

Re: Sky go app crashing after an update

Giancarlo90 — Fri, 14 Jun 2024 18:31:43 GMT

Same problem here. Mac os sonoma, crash after last update.

Are you also on the italian app version?

Re: Sky go app crashing after an update

marcoplus81 — Fri, 14 Jun 2024 18:54:01 GMT

yes the same for me

Re: Sky go app crashing after an update

Mike19999 — Fri, 14 Jun 2024 19:01:36 GMT

crashing after update pn PC as well...

Re: Sky go app crashing after an update

Clifton+Collett — Fri, 14 Jun 2024 19:04:30 GMT

@Giancarlo90

Hi,

no I'm using the U.K. version, well at least I was.

Re: Sky Go quits unexpectedly

Anonymous — Tue, 18 Jun 2024 17:29:24 GMT

Has anyone got a solution for this. Tried re-installing a number of times and still does not work. No one from Sky going to give advice?

Re: Sky Go quits unexpectedly

BabelFish — Mon, 24 Jun 2024 09:28:18 GMT

Having the same issue, Installed, Cleared Cache, Downloaded latest.... Quits everytime I launch it:

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_GUARD (SIGKILL)
Exception Codes: GUARD_TYPE_MACH_PORT
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace GUARD, Code 2305843022098595840

Re: Sky Go quits unexpectedly

Petesmit — Mon, 24 Jun 2024 10:12:29 GMT

Did the usual ....uninstall then reinstall several times ensuring all Sky folders are deleted each time and hey guess what its working again..Sky meantime have closed down my 'complaint' clearly they don't give one......

Re: Sky Go quits unexpectedly

Chloe-W22 — Mon, 24 Jun 2024 15:57:48 GMT

Hi all!

Sorry to hear you are having an issue with Sky Go and quitting unexpectedly on your MAC. Can I check, have you tried these steps below suggested on another thread:

@caesarome wrote:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

Let me know if you're still having issues?

Re: Sky Go quits unexpectedly

lfcmcgrath1981 — Tue, 25 Jun 2024 12:29:06 GMT

yes i have tired the suggested steps , is there any option to download a legacy version of the app ?

Re: Sky Go quits unexpectedly (MAC)

SRose17 — Mon, 01 Jul 2024 13:06:37 GMT

I have also had this issue for about a month. I assumed it was just me. I have followed all of the recommended fixes which have not made any difference.

I have filled out the form above. Hoping for a fix soon.

Re: Sky Go quits unexpectedly (MAC)

redangel1986 — Sun, 07 Jul 2024 13:27:55 GMT

I was experiencing the same thing, happened randomly a last week. I've tried uninstalling and reinstalling, still nothing works!!

Sky Go not launching on MacBook

DM2626 — Thu, 11 Jul 2024 10:30:45 GMT

Using Sky go for years from same imac laptop. always worked. Recently when I try to open the app it briefky appears and then disappears. basically does not launch. I deleted app and downloaded again - same issue.

any suggestions?

Re: Sky Go not launching on MacBook

caesarome — Thu, 11 Jul 2024 10:51:50 GMT

@DM2626

I have moved your post to the topic at hand where as you can see some advice has been posted by Sky.

Re: Sky Go not launching on MacBook

DM2626 — Thu, 11 Jul 2024 11:20:02 GMT

Thanks for moving the post but unfortunately after updating software the same problem exists.

Can any one at @Sky suggest anything. It has happened to many people

Re: Sky Go quits unexpectedly (MAC)

andybcole — Sun, 21 Jul 2024 11:06:33 GMT

Same for me, this seems to be a common issue, after the May update it no longer works for some Mac users and the same error message. Tried a completely clean install and still no joy.