topic Manage devices restricted in Sky Go

Manage devices restricted

Sue613 — Fri, 28 Feb 2025 11:54:49 GMT

When I try to access Manage devices it says 'this page is restricted'

Re: Manage devices restricted

Anonymous — Fri, 28 Feb 2025 12:20:08 GMT

Hi @Sue613 how are you getting to "Manage devices"? I'll see if I can replicate the problem.

Re: Manage devices restricted

caesarome — Fri, 28 Feb 2025 13:26:34 GMT

@Sue613

Can you view your bill via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk

Re: Manage devices restricted

Sue613 — Fri, 28 Feb 2025 13:32:48 GMT

Hi, yes am able to view the bill

Re: Manage devices restricted

caesarome — Fri, 28 Feb 2025 13:38:49 GMT

@Sue613

Give this a try:

https://www.sky.com/productsettings/tv

Select "Manage Device" against whatever you want to remove then scroll down to "Remove Device".

Re: Manage devices restricted

Sue613 — Fri, 28 Feb 2025 13:41:53 GMT

Thanks you, that has worked

Re: Manage devices restricted

MalcolmDK — Fri, 21 Nov 2025 17:13:50 GMT

I have the same problem but cannot see my bills etc. I'm wondering if it is because I may have another sky Id but i can't remember the password or the memorable date it asks for to change the password?

Re: Manage devices restricted

Barkes1 — Thu, 12 Mar 2026 09:25:53 GMT

Tried everything to access manage devices via main website and the SKy Go app but neither seem to work and the message on screen states - THIS PAGE IS RESTRICTED - any idea how to sort the issue or do we have to wait for Sky to resolve the website ? This message has been the same for months now.

Re: Manage devices restricted

caesarome — Thu, 12 Mar 2026 09:42:21 GMT

@Barkes1

Can you view your Sky bill here:

https://www.sky.com/bill/tv-broadband-talk

Re: Manage devices restricted

Barkes1 — Thu, 12 Mar 2026 10:12:40 GMT

Hi Yes i can access my bills etc no problem at all 👍🏾😊

Re: Manage devices restricted

caesarome — Thu, 12 Mar 2026 12:03:01 GMT

@Barkes1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Manage devices restricted

J_ham — Thu, 12 Mar 2026 12:27:34 GMT

Thanks @caesarome for escalating this. We’ve @Barkes1 sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.