topic Re: Sky go app not working in Sky Go

Sky go app not working

Kel091 — Tue, 14 Jan 2025 21:22:25 GMT

Sky go app stopped working. When I go into watch a programme just had loading sign then kicks me out? Using on IPhone latest ISOs.

done all the restart/remove app options but not working still.

had same yesterday seemed like a memory issue as I was running out so purchased more which resolved the issues but same happened today and enough memory?

Re: Sky go app not working

Tom-W19 — Wed, 15 Jan 2025 10:44:25 GMT

Hi @Kel091

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky go app not working

LauraW — Wed, 15 Jan 2025 12:14:44 GMT

I am having same issue. App not working through WiFi at home. Is fine with 5G.

Done all troubleshooting and sky provides wifi.

Did you have any luck sorting the problem?

Re: Sky go app not working

Earring — Wed, 15 Jan 2025 14:08:28 GMT

I have just been on a phone call with Sky for 2 hours and was passed through 8 different departments. I have uninstalled and reinstalled the Skygo app, rebooted and upgraded my Broadband, switched off the SkyQ box, reactivated the SkyQ box to play via Wi-Fi via Settings. Thankfully I saw your message any told the Sky Contract Team, who now confirm that it is a problem with the Sky Server! Just one point to make.... the SkyGo app does play the channels through my mobile phone hotspot, just not through my Sky Broadband Wi-Fi. Hopefully they will get it sorted soon.

Re: Sky go app not working

Kym4 — Wed, 15 Jan 2025 14:11:29 GMT

This is exactly the same problem I have been having and theAI chat cannot assist at all!

Re: Sky go app not working

Ghuraba — Wed, 15 Jan 2025 16:57:59 GMT

I have the exact same problem. Must be Sky end as when I connect to my work WiFi Skygo app works fine.

Re: Sky go app not working

Kym4 — Wed, 15 Jan 2025 17:37:14 GMT

It’s not the app not working exactly - it says that the sign in process is complete with a big green tick, but when I try to use it, it says more things to fill in but then goes right back to the start of the process every time!! Therefore I cannot access anything and it's as though I'd pressed "not now"!!

Re: Sky go app not working

Kym4 — Wed, 15 Jan 2025 17:41:07 GMT

Not the app - the initial sign in process - says complete with a big green tick but when I go to use it, just says more info required, but if I try to do this it just repeatedly returns to the start!!

Re: Sky go app not working

Dan461 — Wed, 15 Jan 2025 18:13:18 GMT

Having issue with my app says I have no network connection but my Wi fi on my phone it's not connecting to the tele ?????

Re: Sky go app not working

Kel091 — Wed, 15 Jan 2025 18:52:49 GMT

Not as yet Laura. They're going to look into it . Will post back in here once they have

Re: Sky go app not working

Kel091 — Wed, 15 Jan 2025 18:53:54 GMT

Thanks, let's hope they sort the issue. I'll try my hotspot too!

Re: Sky go app not working

tbrownwindsor — Mon, 20 Jan 2025 15:21:17 GMT

Hi there

I'm having exactly the same issue.

can anybody help please?

Thanks

Re: Sky go app not working

Tom-W19 — Tue, 21 Jan 2025 08:43:30 GMT

Hi @tbrownwindsor

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky go app not working

Doodlesprite — Thu, 20 Feb 2025 23:16:38 GMT

I have repeatedly loaded and unloaded the Sky Go app on my Mac and iMac. Each time I receive an error message 001 Not loading. The app works on my phone and ipad but will not work on the Macs. Please can someone help me???

I have disabled Firewalls, VPN etc and tried all agian and it still will not load.

Re: Sky go app not working

caesarome — Fri, 21 Feb 2025 05:38:48 GMT

@Doodlesprite

Does this work for you:

https://helpforum.sky.com/t5/Sky-Go/Sky-Go-still-not-working-on-Macbook-Pro-with-Sequoia/m-p/4916701/highlight/true#M143638

Re: Sky go app not working

Riojahouse — Sat, 22 Feb 2025 15:00:59 GMT

I have been having problems with sky go app on my pc since october 2024. 3rd call today 22/2/25 as the apps not worked for 3 weeks now *( its only worked for 7 days in total since 20 October 2024 ). Was promised a call back to see if it was working twice now, and no call. Today I have been told my complaint is still open, with no resolve date ! I was told many people are complaining the sky go is not working on laptops or pc's. Any idea how long until sky go is working, as that is currently the only way I can watch TV as I am staying with friends. Surely the problem has to be rectified soon, I mean 4 months for it not to be working is quite a long time - I await your reply with anticipation.

Re: Sky go app not working

Doodlesprite — Sat, 22 Feb 2025 19:29:32 GMT

I found help on here yesterday somewhere and my profound apologies to the kind person who suggested this ..... if I find you again , I shall shower you with credit !

This worked for me after 3 hours back and forth from Apple and Sky ! I gave up and found this suggestion in this Community!

"A follow up having spoken to Apple's Senior Support, they found me a proper fix.

For anyone still seeing this issue - please try the following:

1, From your desktop, select Go from the top toolbar

2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive rather than your user folder** 3, Select Library

4, Open the Application Support folder

5, Find the Sky Go folder

6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"

7, No need to empty your trash bin, just restart your Mac

When you next open Sky Go you should be given the option to select cookies and then log in."

As I said, not my words but it's worth having a go! Good luck 🤞🏻

Re: Sky go app not working

Riojahouse — Sun, 23 Feb 2025 12:54:41 GMT

thank you for your reply - I'm on a pc not a mac