topic Re: Unable to access Sky Go on AppleTV, not verified email in Sky Go

Unable to access Sky Go on AppleTV, not verified email

SimonKlee — Sun, 25 Feb 2024 18:09:09 GMT

Hi,

I'm trying to set up Sky Go on my Apple TV+ box but even though I can view Sky Go through the app on my phone and tablet I get an error message saying me email isn't verified when I try on apple TV

Any help greatly appreciated.

Thanks

Re: Unable to access Sky Go on AppleTV, not verified email

caesarome — Sun, 25 Feb 2024 19:30:37 GMT

Have you tried scanning the QR code or visited the link shown there ?

Re: Unable to access Sky Go on AppleTV, not verified email

SimonKlee — Fri, 01 Mar 2024 09:50:35 GMT

Hi,

If I scan the QR code it just takes me to the account login page so I log in and I can see all my account info, including my email address, but there is no option anywhere to verify my email.

Re: Unable to access Sky Go on AppleTV, not verified email

caesarome — Fri, 01 Mar 2024 09:56:16 GMT

Have you been sent an email to your email address ?

Re: Unable to access Sky Go on AppleTV, not verified email

SimonKlee — Fri, 01 Mar 2024 10:41:25 GMT

Possibly when I set my account up years ago but I am not getting any other emails asking me to verify my account so I am just going around in circles

Re: Unable to access Sky Go on AppleTV, not verified email

caesarome — Fri, 01 Mar 2024 11:52:12 GMT

@SimonKlee

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

Re: Unable to access Sky Go on AppleTV, not verified email

Mr+Flibbles+86 — Fri, 01 Mar 2024 12:21:34 GMT

Thanks for escalating this. We’ve sent an invite to @SimonKlee to chat.

Re: Unable to access Sky Go on AppleTV, not verified email

MarkScott1980 — Wed, 22 May 2024 20:17:17 GMT

Did you get a result? Im having the same issue!

Re: Unable to access Sky Go on AppleTV, not verified email

JustynTime — Sun, 09 Jun 2024 21:31:39 GMT

I'm having the same problem too

Re: Unable to access Sky Go on AppleTV, not verified email

SimonKlee — Mon, 10 Jun 2024 11:03:30 GMT

HI,

I can't remember exactly what I did now but I seem to recall I had to login to Sky on my laptop and confirm my account again. No idea why but after that I was able to install the app on my Appe TV+ and it is all working fine.

Good luck

Re: Unable to access Sky Go on AppleTV, not verified email

MJDR — Thu, 21 Nov 2024 01:46:15 GMT

My Sky go app on appleTV 4K gets the same "need to verify your email" message but Sky go works fine on my iPhone, iPad, Mac and PS4.

Any idea how to fix it?

Re: Unable to access Sky Go on AppleTV, not verified email

LordDamian — Sat, 07 Dec 2024 20:00:31 GMT

Fixed!

I had the same issue on 2 separate Apple tv's and had checked with Sky that my email address was verified and my credentials were correct.
I needed to login to Sky.com
Press the person icon located top right.
select My Details

then Manage Sky ID

scroll down to Security Question and make sure this section is completed.
login to skyGo on Apple TV again and it should be fine.

Re: Unable to access Sky Go on AppleTV, not verified email

DownSouthUpNort — Wed, 22 Jan 2025 21:28:03 GMT

I don't have a security question section, just the option to change my password 😞

Re: Unable to access Sky Go on AppleTV, not verified email

Jpow23 — Sun, 02 Feb 2025 23:42:50 GMT

I'm also having this issue and I too do not have a security question option in the manager my sky ID section of the sky website. If anyone can assist that would be greatly appreciated

Apple TV Skygo email not verified

Jpow23 — Sun, 02 Feb 2025 23:51:24 GMT

I'm a new sky Q customer with multi room streaming with 2 additional pucks. I can access sky go on my MacBook and my iPhone but I am having issues with Apple tv. I get a prompt with a QR code telling me to go to https://skyidapp.sky.com/servicesignup/service/skygo (which doesnt work).

The error states: We couldnt log you in. The email address you're using has not been verified. Please visit the link below to finish setting up your account and then try again.

when I sign into sky.com, under my details and manage my sky ID there is no option to add verification questions, as per a previous post.

any help welcome please!

Re: Unable to access Sky Go on AppleTV, not verified email

Jason136 — Sun, 09 Feb 2025 17:36:00 GMT

I'm having same issue. Contacted Sky they were no help. Anyone fixed it recently?

Re: Unable to access Sky Go on AppleTV, not verified email

Jpow23 — Mon, 10 Feb 2025 16:28:42 GMT

@caesarome could you possibly help with the last two posts please?

Re: Unable to access Sky Go on AppleTV, not verified email

caesarome — Mon, 10 Feb 2025 16:38:52 GMT

@Jpow23

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Unable to access Sky Go on AppleTV, not verified email

Jpow23 — Mon, 10 Feb 2025 16:40:10 GMT

Thank you! @caesarome

Re: Unable to access Sky Go on AppleTV, not verified email

Jason136 — Tue, 11 Feb 2025 12:22:10 GMT

Thank you!