topic Re: Sky Go won't connect to my Q Box in Sky Go

Sky Go won't connect to my Q Box

joaniesman — Sat, 15 Feb 2025 10:55:55 GMT

After installing a Sky Go update (25.1.2) on my windows 11 lap top the app will no longer connect to my Q Box. Can anyone suggest a fix please?

And I have to say that after an admittedly brief look at the app I am very disappointed - it seems very clunky and also does not seem to give access to BBC channels.

Re: Sky Go won't connect to my Q Box

nigea99 — Sat, 15 Feb 2025 11:11:36 GMT

@joaniesman wrote:

After installing a Sky Go update (25.1.2) on my windows 11 lap top the app will no longer connect to my Q Box. Can anyone suggest a fix please?

And I have to say that after an admittedly brief look at the app I am very disappointed - it seems very clunky and also does not seem to give access to BBC channels.

hi @joaniesman

Check your AV / Firewall - although mine has corrected itself for a few weeks a while ago, I had to disable the advanced firewall whilst it started to be able to connect to the SKY Q box

BBC channels only show when it is connected to your SKY Q box (BBC requirement who prefer you to use IPlayer)

Re: Sky Go won't connect to my Q Box

joaniesman — Sat, 15 Feb 2025 11:19:59 GMT

Hi @nigea99

Though it wasn't actually my firewall causing the problem your suggestion made me remember I was using a VPN and having shut that off all worked fine so thank you very much.