topic Re: Getting error 30 on many sky channels when using app on iPad Pro, infuriating….. in Sky Go

Getting error 30 on many sky channels when using app on iPad Pro, infuriating…..

Paininass1 — Fri, 14 Feb 2025 19:39:34 GMT

Error 30 when using sky go app on iPad Pro

Re: Getting error 30 on many sky channels when using app on iPad Pro, infuriating…..

caesarome — Fri, 14 Feb 2025 19:54:29 GMT

One thing to try (not sure if will help) is to uninstall the app, turn off all internet connections on your iPad then reboot it, install the Sky Go app again, turn on the internet connections and see what happens now.

Re: Getting error 30 on many sky channels when using app on iPad Pro, infuriating…..

Paininass1 — Fri, 14 Feb 2025 20:01:12 GMT

Thank you for your response, I have tried everything you suggest, it happened a couple of months on sky cinema channels, almost all of them....gave up as it was driving me crazy and didn't try to watch movies anymore! Even though still paying for them! Now it has started happening on more sky channels ......sky please sort this issue..paying for service that I can't watch on my iPad Pro...

Re: Getting error 30 on many sky channels when using app on iPad Pro, infuriating…..

caesarome — Fri, 14 Feb 2025 20:16:00 GMT

@Paininass1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Getting error 30 on many sky channels when using app on iPad Pro, infuriating…..

Paininass1 — Sat, 15 Feb 2025 07:58:32 GMT

Thank you so much, appreciate your help!

Re: Getting error 30 on many sky channels when using app on iPad Pro, infuriating…..

Addie15 — Sat, 15 Feb 2025 09:58:46 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Paininass1.