topic Latest update makes viewing unwatchable with constant glitching and pixelation in Sky Go

Latest update makes viewing unwatchable with constant glitching and pixelation

twiki — Fri, 14 Feb 2025 12:16:29 GMT

The latest version which updates on my Pixel Tablet 3 days ago is bascially unwatchable. The picture contantly flcikers, tears, pixelates and goes green/purple. This is v25.1.0

I have deleted all data, cleard the cache, rebooted, uninstalled etc but the problem persists.

I then installed Sky Go on my Andoid phone and the same thing happens there too. So this is certainly not the device caucing issues but something on Sky's end.

Needless to say I can't downgrade the app to prove this, but at the moment Sky Go v 25.1.0 appears fundamentally broken. Anyone else having the same issues with the latest version?

Re: Latest update makes viewing unwatchable with constant glitching and pixelation

Addie15 — Sat, 15 Feb 2025 09:07:28 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Latest update makes viewing unwatchable with constant glitching and pixelation

twiki — Sat, 15 Feb 2025 12:56:28 GMT

To update, I managed to find v 24.5.1 apk and installed this version on both devices.

They work flawlessly.

So there is certainly an issue with 25.1.0 and image stability/quality.