topic BBC+Q recordings pixellating after Sky Go update in Sky Go

BBC+Q recordings pixellating after Sky Go update

maddiemovie — Thu, 13 Feb 2025 15:35:12 GMT

The Sky Go app on my laptop updated last night and the BBC channels and the Sky Q recordings are now pixellating.
I have a full fibre setup and speed check on the laptop shows over 140mbps. There is a newly supplied Sky Q wireless booster in the room. I have rebooted the laptop, the wireless booster and the main Sky Q box and the problem persists. All other TV channels on the Sky TV guide work fine - just the BBC channels are affected. I have run the BBC channels via the BBC iPlayer and they work fine. Previous to the Sky Go app update everything worked brilliantly, there is a very strong wifi signal in the room.
Has anyone else reported problems with this latest release of Sky Go

Re: BBC+Q recordings pixellating after Sky Go update

Lisa-P1987 — Fri, 14 Feb 2025 09:26:10 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: BBC+Q recordings pixellating after Sky Go update

Addie15 — Sun, 16 Feb 2025 09:26:17 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.