topic Re: Problem logging into Sky Go in Sky Go

Problem logging into Sky Go

kerrya2 — Fri, 07 Feb 2025 13:00:08 GMT

I have previously downloaded Sky Go on to my Windows laptop which until yesterday worked perfectly.

I have uninstalled the program and reinstalled.

The Sky Go screen opens, then displays the cookies options, I select essential only, this then takes me to the sign in screen

I start to input my user name and before I can finish the program hangs and then closes

This has now happened on several occasions, how can I fix this?

Re: Problem logging into Sky Go

caesarome — Fri, 07 Feb 2025 13:23:38 GMT

@kerrya2

It is difficult for anyone here to say for sure why this is happening but could it be something you have running in the background that could be causing this to happen.

Re: Problem logging into Sky Go

kerrya2 — Fri, 07 Feb 2025 13:41:40 GMT

Thanks so much for trying to help. I've looked at all the settings on my laptop and can't see anything running that would prevent the app from launching properly

It downloads without any issues and opens properly, the issue just arises when I get to the point of entering my log in details.

The program was working perfectly a day ago so really don't understand why I am continually getting the issue now

Re: Problem logging into Sky Go

Annie+UK — Fri, 07 Feb 2025 13:46:11 GMT

Have you tried booting your PC into Windows Safe Mode?

Re: Problem logging into Sky Go

kerrya2 — Fri, 07 Feb 2025 13:51:49 GMT

Hi, no I'll give that a try, thank you

Re: Problem logging into Sky Go

kerrya2 — Fri, 07 Feb 2025 15:07:09 GMT

I've now tried everything, re-booting the system, clearing out all cookies, scanned for viruses.

I am still getting the same issue

1. Sky Go page displays

2. Screem shows 'checking for updates'

3. Moves on to 'options page - Accept all, Essential only or Manage

4. I select 'Accept All'

5. Page then moves on to 'User name and 'Password page, this is where the issue oocurs - I get the blue circle of doom over the two boxes - i.e. username and password, then the page just shuts down

Re: Problem logging into Sky Go

sl60ls — Fri, 07 Feb 2025 19:47:36 GMT

I have the same problem, its so annoying! nothing seems to work SKY GO isn't working on my Macbook Air or my Ipad, but i can get it on the TV and my Iphone

any idea's Ive tried re booting removing app reloaded and it still wo't work!!

Re: Problem logging into Sky Go

kerrya2 — Sat, 08 Feb 2025 14:15:45 GMT

Perhaps its an issue within Sky as you are having the exact same issue?

My next action is to give their tech team a call

Re: Problem logging into Sky Go

sl60ls — Sat, 08 Feb 2025 15:07:26 GMT

I've already logged this with them and everything they tell me to do doesn't work so waitfir their response again , it's strange at it worked fine 2 days ago

Re: Problem logging into Sky Go

kerrya2 — Sun, 09 Feb 2025 12:09:36 GMT

Doesn't sound too helpful by the Sky team

It is really bizarre, mine worked perfectly well too!

Re: Problem logging into Sky Go

sl60ls — Sun, 09 Feb 2025 14:13:50 GMT

One happy lady! It's now working with the help of Kenny from Sky messenger he gave me another link to download SKY GO and it now works 👍 well done Kenny

Re: Problem logging into Sky Go

sl60ls — Sun, 09 Feb 2025 14:14:51 GMT

Happy days

Re: Problem logging into Sky Go

sl60ls — Sun, 09 Feb 2025 17:17:02 GMT

Guess what left the laptop and have lost it again.!!! so another call to SKY in the pipeline!!!

So fed up!!!

Re: Problem logging into Sky Go

Bobster22 — Thu, 27 Mar 2025 15:51:12 GMT

Any update on this problem as I have the same issues. Seems to affect Windows 11 users with new PCs or laptops.

Re: Problem logging into Sky Go

fedup23 — Sun, 11 May 2025 13:33:20 GMT

I have the same issue too , and have tried it on two different laptops with no success

Re: Problem logging into Sky Go

sl60ls — Sun, 11 May 2025 13:36:05 GMT

I contacted sky and they sorted it out I've not had a problem since.... fingers crossed