topic Re: Sky go desktop app not working on windows in Sky Go

Sky go desktop app not working on windows

Rolo — Mon, 11 Sep 2023 11:20:48 GMT

Have downloaded the SkyGo desktop app for windows intop my laptop and when trying to run it says 'checking for updates' which seems to be fine and then it just gets stuck wirth the big play button on the screen, this just stays there and doesn't load any further.

I have uninstalled and re-installed multiple times, made sure all updates for the PC are installed and restarted the PC multiple times as well but the same issue keeps happening and I cannot use the SkyGo app!!

For such a large company and for what it costs the fact that there are so many errors with SkyGo and the quality is so poor really isn't good at all!!

FYI I have also tried some other methods I've seen on some other threads on here but nothing seems to work or do the trick...

Re: Sky go desktop app not working on windows

caesarome — Mon, 11 Sep 2023 12:49:49 GMT

@Rolo
FYI I have also tried some other methods I've seen on some other threads on here but nothing seems to work or do the trick...

What have you tried, have you tried uninstalling the app and the hidden files and folders it uses ?

Re: Sky go desktop app not working on windows

Rolo — Fri, 15 Sep 2023 15:56:44 GMT

I have trying uninstalling the app but not the hidden folders and files part. How would I go about doing that?

Re: Sky go desktop app not working on windows

caesarome — Fri, 15 Sep 2023 16:17:37 GMT

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: Sky go desktop app not working on windows

Karen0201 — Sat, 16 Sep 2023 17:14:53 GMT

I have had the same issue and followed your instructions but the app still does not work. Do you have any other suggestions? It checks for updates, suggests it is downloading updates then leaves a blue screen with a play button until I close the app.

Re: Sky go desktop app not working on windows

Mickey-Padge — Sun, 17 Sep 2023 11:57:01 GMT

Same issue....

Re: Sky go desktop app not working on windows

rossidog — Fri, 22 Sep 2023 06:33:39 GMT

Same issue, the service is absolutely dreadful & Sky treat their customers with utter contempt

I'm cancelling my whole package

Re: Sky go desktop app not working on windows

Mickey-Padge — Fri, 22 Sep 2023 07:58:05 GMT

Yup, the silence is defening from Sky. Both my computers have this same problem, the app just shows a giant play button and nothing else happens. The app must be total spaghetti code....

Re: Sky go desktop app not working on windows

Rolo — Sun, 24 Sep 2023 13:56:55 GMT

@caesarome

Thanks for the advice and trying to help but I did all of what you suggested and it still didn't work.

Deleted every file (visible or hidden) with a mention of Sky, Sky Go, Now TV or Synamedia etc and still not working

Re: Sky go desktop app not working on windows

RG43 — Tue, 26 Sep 2023 18:40:46 GMT

To add to the thread - exactly the same experience. Stopped working about 6 weeks ago. Tried deleting and reinstalling. Tried deleting the folders as per the advice and still get the error PFE4002 message. Click to accept cookies, switches to the "Downloading update" screen and then just closes.

Re: Sky go desktop app not working on windows

stuart18 — Thu, 28 Sep 2023 17:03:54 GMT

same app not working whats the point

Re: Sky go desktop app not working on windows

Petesmit — Mon, 02 Oct 2023 19:09:36 GMT

I have been using SkyGo on a windows 11 PC with no real probelems for months now....until I decided I wanted to replace my Hard Drive with an SSD (Solid State Drive) at the same time i did a clean install of Windows 11 onto the SSD and now SkyGo will not work. It loads, looks for updates and then just freezes on the blue screen with the white arrow. I have uninstalled; reinstalled countless times but still no joy. The only conclusion therefore is that its something to do with the version of Windows ()Windows 11 Pro Build 22621.2361 ) though I should also mention in case of relevance that I have also renewed my Norton 360 very recently too. Clearly not the only one with this issue will be emailing the Chief exec later

Re: Sky go desktop app not working on windows

Maglshaun — Sun, 08 Oct 2023 13:07:56 GMT

I had the same issue with my Dell Windows 11 PC. Tried everything and still no luck. I then purchased a brand new HP Windows 11 PC and have the same issue.

I contacted Sky who have raised a ticket - "2944595269" - and will apparently contact with any updates.

if I hear anything I will post on this thread.

Re: Sky go desktop app not working on windows

Kdog53 — Sat, 04 Nov 2023 10:12:12 GMT

I had an issue were the app wouldn't even open for me. I'm assuming there's some app that conflicts with the Sky Go app. I simply added a new windows user and installed the app on that login(so its like fresh windows start up and only the essental apps are installed). The app works fine now on that user.

Re: Sky go desktop app not working on windows

Maglshaun — Sat, 04 Nov 2023 12:07:05 GMT

Hi Kdog53

I created a new user on my Windows 11 PC, downloaded the App to that user and installed.

Hey Presto it works - thanks so much for your advice.

Probably worth noting that the App still fails to load in the original Windows 11 User.

Have tried so many other recommended fixes without success....

Well done!!!!

Re: Sky go desktop app not working on windows

Paul1ee — Sat, 04 Nov 2023 18:18:35 GMT

I get this problem too now, was able to use the sky go app a couple of months or so ago on my laptop, but yesterday when i tried it I was told to reinstall due to the update causing or encountering some kind of corruption. So I removed Sky go, and downloaded again from a suitable sky.com URL. But now it says checking for updates and then just shows a white play button on a blue background and freezes on that screen unresponsive to any input. I tried the suggestion here that had worked for one person of adding a new windows user and installing it whilst logged in as that new user, but that didnt work either, did exactly the same. I had also already tried the suggestion of checking for and removing the cisco folder after uninstalling. My personal laptop is a HP with Windows 11 Pro build 22621.2283 and an 8th gen intel i7 chip, it had always been able to run sky go in the past (I probably last used it a couple of months back).

Also now tried installing on my work laptop, brand new this year with a well updated Windows 11 OS and a 13th generation intel i7, 32GB RAM and tons of free hardrive space, never used or installed sky go app on it until now, I have full admin privileges, but when I install sky go on it I still get exactly the same problem, Sky go says its checking for updates briefly and then shows a blue screen with a white arrow and is unusable.

Seems like they've messed up the sky go app.

Re: Sky go desktop app not working on windows

stuart18 — Sat, 04 Nov 2023 19:06:48 GMT

I removed all Registered devices signed of all apps i had then started with Windows app first when i added all my devices and it worked

Re: Sky go desktop app not working on windows

Petesmit — Sun, 05 Nov 2023 09:01:50 GMT

Delighted to say that SkyGo is now working as previously..not sure if they've implemented a fix..

Re: Sky go desktop app not working on windows

Mickey-Padge — Sun, 05 Nov 2023 09:25:22 GMT

Not working here, same as before, just the play button displayed then nothing works, clean install of win 11 too...

Re: Sky go desktop app not working on windows

Petesmit — Sun, 05 Nov 2023 12:38:23 GMT

@Mickey-Padge Assume you've uninstalled the Sky app and any remaining Folders and downloaded the Installer file again (and run it) and that your Windows 11 is up to date?