topic Re: Cannot set Sky Q to record from the Sky Go app, no option available in Sky Go

Cannot set Sky Q to record from the Sky Go app, no option available

thefocusman — Sat, 01 Feb 2025 09:15:29 GMT

Can't find an answer on this. I recently changed from Sky Stream back to Sky Q and I've been trying to record things on my SkyQ box but setting it up from the SkyGo mobile app , I have multiroom with 1 mini box

The only option I get from tv guide on the Go app is "this programme can only be watched at the broadcast time"

This option was available when I had Sky Q before I got Sky Stream,

Anyone advise please

Re: Cannot set Sky Q to record from the Sky Go app, no option available

caesarome — Sat, 01 Feb 2025 10:17:07 GMT

@thefocusman

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Cannot set Sky Q to record from the Sky Go app, no option available

Lisa-P1987 — Sat, 01 Feb 2025 11:21:25 GMT

Thanks for escalating this. We’ve sent thefocusman an invite to chat.

Re: Cannot set Sky Q to record from the Sky Go app, no option available

thefocusman — Fri, 07 Feb 2025 14:50:30 GMT

Still not resolved, I was given a number to ring and eventually got transferred to someone who seemed to help. I was told should be sorted in 72 hrs but problem still persists

I was told it was probably because my Sky ID was still linked to my cancelled

Sky Stream account and I am now back on Sky Q

Would really like to get this sorted