topic Re: Sky Go stuck downloading update in Sky Go

Sky Go stuck downloading update

benjyhall — Thu, 06 Feb 2025 13:52:56 GMT

Hi, I'm trying to use Sky Go on an M3 Macbook Pro running Sequoia 15.3. It gets stuck on 'Downloading Update'. I've tried uninstalling completely, reinstalling with a new installer, and using different networks. Is there a way to get past this screen? Thanks

Re: Sky Go stuck downloading update

RL14 — Thu, 06 Feb 2025 14:14:34 GMT

Same issue here but on an iMac

Re: Sky Go stuck downloading update

adamshanahan — Thu, 06 Feb 2025 14:15:58 GMT

Same issue here, MacBook Pro M3 Pro running same OS. No method of uninstall and reinstall fixed it.

Re: Sky Go stuck downloading update

mintscissors — Thu, 06 Feb 2025 14:22:19 GMT

Same issue for me,.

Sky Go for Mac stuck at "Downloading Update"

paul772 — Thu, 06 Feb 2025 14:56:50 GMT

I can't use Sky Go on my Mac it's just stuck 'Downloading Update"

I've deleted it and installed again from the website but guess what happens when you launch it. - it wants to do an update and gets stuck again.

Also Sky, this app is rubbish - It's still an Intel app which takes ages to open on newer Macs and why don't you just put it in the App store which would update it in the background - instead the updating process in the app frustrates me when I want to quickly watch something and I have to wait for the update.

I can see from my network tool that nothing is downloading (see screenshot)

Re: Sky Go for Mac stuck at "Downloading Update"

janehod — Thu, 06 Feb 2025 15:05:16 GMT

Mine is doing the same - was ok until today

Re: Sky Go for Mac stuck at "Downloading Update"

Chridy — Thu, 06 Feb 2025 15:05:23 GMT

I have the same problem and i have an Intel machine...

Re: Sky Go for Mac stuck at "Downloading Update"

Godolphin — Thu, 06 Feb 2025 15:12:18 GMT

Another Sky Go intel mac user suffering with an 'downloading update' which doesn't; leaving me locked out! Internet speed is good and re-downloaded the Sky Go app.

Re: Sky Go for Mac stuck at "Downloading Update"

Chridy — Thu, 06 Feb 2025 15:15:15 GMT

Must be a sky server issue surely?

ive deleted, rebooted and deleted again etc and still the same...."dowloading update" nonsense! 😡

Re: Sky Go for Mac stuck at "Downloading Update"

Hazel43 — Thu, 06 Feb 2025 15:23:34 GMT

same here in Melton, cant use it, tired unistalling but no joy

Sky Go won't open on Windows laptop

SunshineS — Thu, 06 Feb 2025 15:27:23 GMT

My Sky Go app worked perfectly for the whole time i've owned my laptop (about a year), I tried to open it today and the application opens, the screen says "Downloading Update" with the Sky logo and then immediately closes. After waiting about an hour afterwards, thinking it needed time, the application still isn't working. I try opening it again and had the same issue. I turned my laptop off and on, tried again...nope. Uninstalled and reinstalled, tried again...nope. Changed my internet network to my phone data, tried again...still nothing.

Considering the amount that Sky charges, they provide possibly the worst streaming application on the market.

How do I fix this?

Re: Sky Go won't open on Windows laptop

Annie+UK — Thu, 06 Feb 2025 15:28:48 GMT

There seems to be an issue today with the Windows/Mac OS upsate servers, I have reported this to the Sky Mods

Re: Sky Go for Mac stuck at "Downloading Update"

Annie+UK — Thu, 06 Feb 2025 16:01:26 GMT

I have alerted the Sky Mods that they may need to look at the update servers 🙂

Edit: Has anyone tried a full uninstall and installed the latest version? see my Sky Go FAQ for help

Re: Sky Go stuck downloading update

jhill40 — Thu, 06 Feb 2025 15:38:12 GMT

Same issue for me on my macbook pro. Was working fine this morning and signed back in and it's stuck on 'downloading update'. Sky Go on my phone is working fine. Please help???

Re: Sky Go won't open on Windows laptop

chessiepeake — Thu, 06 Feb 2025 15:43:23 GMT

I'm having the same problem on both my laptop (running W11 Beta) and desktop (running W11).

Sky Go App

megalon — Thu, 06 Feb 2025 15:56:24 GMT

Having rejoined Sky Go on the assurance that SKy Go App once again worked on Macs, I've found that thsi news was short lived.

Quite soon after Septmeber and leading up to December 2024, the app was progressively getting worse and had to be resintalled several times. Now we're in February 2024 and after the recent OS update it's stopped working completely and no about of removal or reinstallation will make it work.

Once again, shafted by SKY.

Re: Sky Go App

Annie+UK — Thu, 06 Feb 2025 15:59:31 GMT

The are an increasing number of reports that the Sky Go update servers maybe causing an issue, this has started recently, I have alerted the Sky Mods

Re: Sky Go stuck downloading update

jrk8028 — Thu, 06 Feb 2025 16:35:00 GMT

i was on to sky and the fault went so it may have been recified for now as i am all back to normal.

Re: Sky Go stuck downloading update

Samraj — Thu, 06 Feb 2025 16:59:46 GMT

Hey, everyone 👋🏽

Thanks for bringing this to our attention!

The Sky Go team looked into this problem and have now confirmed that the issue has been resolved, which should now enable users to complete the update.

We apologise for any inconvenience this may have caused.

Thanks 🙂

Re: Sky Go stuck downloading update

Chridy — Thu, 06 Feb 2025 17:33:49 GMT

All good now...thanks!