topic Re: Sky Go fails with error PFE 9012 new macbook in Sky Go

Sky Go fails with error PFE 9012 new macbook

RichardBJ1 — Sat, 03 Aug 2024 10:18:18 GMT

So the saga: I had Sky Go work beautifully on my old Mac. Got a new one and whilst the app loaded, it flashed up that error. It says speak to technical support. A long long messaging services exchange, basically "follow the troubleshooting instructions" and I was left with end of help and no success.

Then the app failed entirely with the Sonoma update. THAT is now fixed but I am back to PFE9012.

Did anyone had this and fix it??

Thanks

Re: Sky Go fails with error PFE 9012 new macbook

RichardBJ1 — Sat, 03 Aug 2024 10:25:47 GMT

Sorry this is what it looks like....

Re: Sky Go fails with error PFE 9012 new macbook

BobbyBB — Thu, 08 Aug 2024 09:28:40 GMT

Hunt for a hidden '.Cisco' folder with a 'VideoGuard' sub-folder and delete them. Mine worked fine after that.

Re: Sky Go fails with error PFE 9012 new macbook

Rachael14 — Mon, 03 Feb 2025 11:41:23 GMT

Where and how did you find them??

Re: Sky Go fails with error PFE 9012 new macbook

caesarome — Mon, 03 Feb 2025 13:21:03 GMT

@Rachael14

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:

https://www.sky.com/watch/sky-go/windows

Re: Sky Go fails with error PFE 9012 new macbook

Rachael14 — Mon, 03 Feb 2025 22:35:29 GMT

Thanks for your reply. After username I only have applications. Found sky go in that and deleted. Can't see AppData\roaming, local low or anything similar. I'm on a MacBook.