topic Re: Trying to upgrade or change package on sky app or website but keep getting a technical issue in Sky Go

Trying to upgrade or change package on sky app or website but keep getting a technical issue

Sminkypinky1 — Thu, 13 Apr 2023 20:18:00 GMT

Re: Trying to upgrade or change package on sky app or website but keep getting a technical issue

caesarome — Thu, 13 Apr 2023 20:36:52 GMT

You can upgrade or change your package by calling Sky as that will be the quickest way to do it if the website or MySky app are throwing up errors.

Re: Trying to upgrade or change package on sky app or website but keep getting a technical issue

Sminkypinky1 — Thu, 13 Apr 2023 20:40:24 GMT

I appreciate this but there is no point to having a website if i cant access it. I have been trying to get sky to sort this for a couple of years without really getting anywhere

Re: Trying to upgrade or change package on sky app or website but keep getting a technical issue

caesarome — Thu, 13 Apr 2023 20:58:50 GMT

I can alert the messaging team for you who will be in touch tomorrow via a chat (not live) on here, other than that I'm not sure what else can be done so let us know if you would like this.

Re: Trying to upgrade or change package on sky app or website but keep getting a technical issue

Sminkypinky1 — Thu, 13 Apr 2023 21:01:18 GMT

That would be great thanks. Willing to try anything

Re: Trying to upgrade or change package on sky app or website but keep getting a technical issue

caesarome — Thu, 13 Apr 2023 21:07:15 GMT

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Trying to upgrade or change package on sky app or website but keep getting a technical issue

Sminkypinky1 — Thu, 13 Apr 2023 21:08:24 GMT

Excellent thanks

Re: Trying to upgrade or change package on sky app or website but keep getting a technical issue

Lisa-P1987 — Fri, 14 Apr 2023 12:55:45 GMT

Thanks for escalating this. We’ve sent Sminkypinky1 an invite to chat.

Re: Trying to upgrade or change package on sky app or website but keep getting a technical issue

Addie15 — Thu, 20 Apr 2023 15:41:42 GMT

Update-We are closing this chat session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: Trying to upgrade or change package on sky app or website but keep getting a technical issue

Andrew6666 — Mon, 03 Feb 2025 10:24:01 GMT

Sky has been like this for many yrs and still to this very day, yet they still dont get it sorted even after myself saying about it you are better off phoning them