topic Re: Error message 7b950cdf when trying to sign in on PS5 in Sky Go

Error message 7b950cdf when trying to sign in on PS5

Palf — Sun, 26 Jan 2025 16:19:16 GMT

When I try to sign in via the Sky Go app on PS5 I get the following message:
"Something went wrong. Please try again. (7b950cdf)"

I have tried connecting to different networks, restarting router, console etc. and re-installed the app.

Any known fixes for this?

Re: Error message 7b950cdf when trying to sign in on PS5

Mr+Flibbles+86 — Mon, 27 Jan 2025 11:29:17 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Error message 7b950cdf when trying to sign in on PS5

Jayne1964 — Mon, 27 Jan 2025 15:13:13 GMT

hi i am trying to sort out an issue about using sky go on xbox series s and xbox series x. i used to be able to view it on the consoles but can not get access.

is anyone able to assist

error message i get is 'you cant use sky go on this device yet. youll need a sky q multiscreen , sky gladd whole home or sky go extra subscription to access sky go on this device. i do have a multiscreen subscription