topic Re: Sky go login error in Sky Go

Sky go login error

Dylan_2020 — Thu, 26 Oct 2023 11:29:10 GMT

Hi I've just got the whole home package for sky and I've just tried logging into sky go but it's saying I can't login because of a technical issue hope someone can help

Re: Sky go login error

caesarome — Thu, 26 Oct 2023 12:11:07 GMT

A few things to try:

Try signing out of the app then reboot your device and the sign back into the app.

Try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky go login error

Dylan_2020 — Thu, 26 Oct 2023 12:16:19 GMT

Hi that still hasn't helped

thanks

Re: Sky go login error

caesarome — Thu, 26 Oct 2023 12:19:54 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky go login error

Dylan_2020 — Thu, 26 Oct 2023 14:02:09 GMT

Thank you

Re: Sky go login error

Mr+Flibbles+86 — Fri, 27 Oct 2023 09:42:43 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky go login error

Aheatd — Sat, 06 Jul 2024 15:12:28 GMT

I've got the same problem

Re: Sky go login error

caesarome — Sat, 06 Jul 2024 15:13:50 GMT

@Aheatd

What same problem, can you provide some details ?

Re: Sky go login error

Aheatd — Sat, 06 Jul 2024 15:14:43 GMT

Cant sogn in to sky go app "because if technical error i cannot watch this channel"

deleted app and reinstalled still no good

Re: Sky go login error

caesarome — Sat, 06 Jul 2024 15:17:31 GMT

@Aheatd

Try signing out of the app then reboot your device and the sign back into the app.

If that doesn't work then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky go login error

swarbzy97 — Tue, 19 Nov 2024 12:32:07 GMT

I've got the same problem signed up for sky stream whole home last night can't log into sky go on iOS or PC only thing that works is PS5. UnInstalled apps and logged back in same issue any fix?

Re: Sky go login error

telly+watcher — Tue, 19 Nov 2024 20:49:00 GMT

doesnt work for me either . not very good support from sky here. have had problems with sky sonoma and tried lots of community options none work!

Re: Sky go login error

Alfie5 — Wed, 22 Jan 2025 19:19:39 GMT

We're having same issue for over a week now can't log in saying technical issue rang sky and they've sent a new box but still not working since. Since upgrading sky go no longer works.