topic Re: Sky stream / sky go in Sky Go

Sky stream / sky go

Jacko1968 — Wed, 22 Jan 2025 15:37:46 GMT

I have sky stream and want to download some films etc on my iPad and mobile. When I try to do this via my sky go it comes up with this message ? It worked perfectly when I had sky Q

the tech team are saying that as there is no hard drone as such on the sky stream you can't download on iPad ? Does this sound correct??
any help would be much appreciated

Re: Sky stream / sky go

Anonymous — Wed, 22 Jan 2025 15:58:21 GMT

Yes that's correct. On your stream box just search for it and the episode will be there ready to stream, no need to download to a HDD

Re: Sky stream / sky go

Anonymous — Wed, 22 Jan 2025 15:59:53 GMT

But you should be able to download episodes to your iPad or phone still. The message implies you need to set a pin first.

Re: Sky stream / sky go

Jacko1968 — Wed, 22 Jan 2025 16:16:45 GMT

You would like to think so but have changed pin reloaded both apps on iPad and iPhone with no joy.

sky tech seem to think that you can't download on the devices from sky stream only from sky q but they were very unsure which I find amazing

Re: Sky stream / sky go

Anonymous — Wed, 22 Jan 2025 16:22:57 GMT

I've checked mine and I can't download either. Odd. This might be better in the Go forum than stream, maybe a moderator can move it for you.

Re: Sky stream / sky go

Hunter2660 — Wed, 22 Jan 2025 16:37:25 GMT

I can download to my iphone and pc, so something odd happening there.

Re: Sky stream / sky go

caesarome — Wed, 22 Jan 2025 16:43:15 GMT

@Jacko1968

You can setup a pin for Sky Go use here:

https://www.sky.com/productsettings/tv/parental-controls

Re: Sky stream / sky go

Anonymous — Wed, 22 Jan 2025 16:45:06 GMT

Perfect. Downloads work after using that.

Re: Sky stream / sky go

TimmyBGood — Wed, 22 Jan 2025 16:53:01 GMT

@Jacko1968 wrote:

sky tech seem to think that you can't download on the devices from sky stream only from sky q but they were very unsure which I find amazing

The confusion is likely to be over the terminology.

Sky Q has a hard drive, so it's possible to transfer data files from there to a Go client device over the local network: whether this is a 'download' is debatable.

Sky Glass / Sky Stream has no local storage, so any data arriving into Go is from Sky servers over the internet and that is a 'download'.

Re: Sky stream / sky go

AnthonyF1 — Mon, 24 Feb 2025 18:09:35 GMT

Thanks for this, I was having the exact same problem and the suggested fix from Sky Go and Google was useless. This worked instantly. Off on holiday on Friday and want to watch The Sopranos on the plane!