topic Re: Shy Go in Sky Go

Shy Go

R-B — Wed, 22 Jan 2025 10:10:26 GMT

My sky go topped working on my phone and I pad 4 days ago . I've reset everything and still doesn't work . I've rang sky but they said there's an issue but don't know when this will be fixed . We are paying for a service that doesn't work and this is not good enough . Please reply asap to let me know this issue will soon be resolved

Re: Shy Go

caesarome — Wed, 22 Jan 2025 10:16:39 GMT

@R-B

When you say it stopped working what is happening ?

Re: Shy Go

RBriggs37 — Wed, 22 Jan 2025 10:18:27 GMT

It is just buffering all the time . You can watch recordings but nothing on tv channels

Re: Shy Go

caesarome — Wed, 22 Jan 2025 10:26:58 GMT

Have you tried deleting the app, rebooting your broadband router if the device is connected to your Wi-Fi then once the Wi-Fi is up and running again rebooting the device the app is installed on before installing the app again.

Something else to try if you are connected to Wi-Fi is to change the broadcast channel is is transmitting on.