topic Re: Sky Go in Sky Go

Sky Go

Bandit.1 — Tue, 21 Jan 2025 16:26:45 GMT

My phone doesn't want to connect to the Q box. Tried all the solutions on the App but still doesn't work.

Re: Sky Go

caesarome — Tue, 21 Jan 2025 16:56:55 GMT

To save us suggesting something that you have already tried what have you done so far ?

Re: Sky Go

Bandit.1 — Tue, 21 Jan 2025 17:16:01 GMT

Re booted the Sky Q box, the WiFi and my phone but still no good.

Re: Sky Go

caesarome — Tue, 21 Jan 2025 17:19:08 GMT

Do you have a multiscreen sub ?

Re: Sky Go

Bandit.1 — Tue, 21 Jan 2025 17:24:55 GMT

I do yes. The thing is, my wife's phone connects no bother. So makes me think it's my phone that's the problem, maybe settings, but I can't find a what setting.

Re: Sky Go

TimmyBGood — Tue, 21 Jan 2025 18:20:10 GMT

@Bandit.1 wrote:

So makes me think it's my phone that's the problem, maybe settings, but I can't find a what setting.

Do you have a VPN or similar security app installed?

Re: Sky Go

Bandit.1 — Tue, 21 Jan 2025 18:41:07 GMT

I do have a vpn but it's not operational on my home WiFi.

Re: Sky Go

TimmyBGood — Wed, 22 Jan 2025 10:13:23 GMT

@Bandit.1

Might be worth checking that: by default a VPN would prevent local network communication, and that messes up access to a local Q box.

Re: Sky Go

Bandit.1 — Wed, 22 Jan 2025 23:34:00 GMT

I've sorted it by turning the vpn off on my Norton 360 App and it's working again. Thanks for all the help, much appreciated.