topic Re: Sky Go not working with Fibre in Sky Go

Sky Go not working with Fibre

DaleCFC — Tue, 21 Jan 2025 00:28:39 GMT

Hi,

since changing over to Sky Fibre broadband my Sky go has stopped working on iphone and PS5,

Tried both devices through data and different wifi connections and work fine,

only when i switch back to sky wifi the issues start.
all apps and firmware are up to date.
any help appreciated.

Chrisee — Tue, 21 Jan 2025 06:33:36 GMT

@DaleCFC check the settingfir Broadband Shield in the My Sky app is not set somit blocks video streaming.

DaleCFC — Tue, 21 Jan 2025 13:00:09 GMT

Couldn't find any settings regarding tv streaming, so disabled broadband shield completely and rebooted router and phone, and still doesn't work.

DaleCFC — Thu, 23 Jan 2025 00:12:37 GMT

Thank you, i called Sky after resetting everything,

disabled Broadband shield completely, and waited the recommended 24 hours for new sttings to kick, and all seems to be working fine now.