topic Re: Sky go keeps on closing automatically on Mac in Sky Go

Sky go keeps on closing automatically on Mac

cgloss96 — Mon, 09 Dec 2024 11:24:30 GMT

I never used to have this issue but recently Sky Go have kept closing down automaticaly on my apple Macbook. I've tried reinstalling the app but the problem has persisted. Please see beginning of error message below:

Process: Sky Go [40787]
Path: /Users/USER/*/Sky Go.app/Contents/MacOS/Sky Go
Identifier: com.bskyb.skygoplayer
Version: 24.2.3 (24.2.3)
Code Type: X86-64 (Translated)
Parent Process: ??? [1]
Responsible: Sky Go [40787]
User ID: 501

Date/Time: 2024.12.08 14:19:58.206 +0000
OS Version: macOS 11.7.10 (20G1427)
Report Version: 12
Anonymous UUID: (Removed)

Sleep/Wake UUID: (Removed)

Time Awake Since Boot: 580,000 seconds
Time Since Wake: 2,200 seconds

System Integrity Protection: enabled

Crashed Thread: 58 Dispatch queue: com.apple.libdispatch-manager

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000005200b
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [40787]

VM Regions Near 0x5200b:
-->
__TEXT 102858000-10285a000 [ 8K] r-x/r-x SM=COW /Users/*/Sky Go.app/Contents/MacOS/Sky Go

Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread

Moderator note: Removed personal details

Re: Sky go keeps on closing automatically on Mac

Addie15 — Tue, 10 Dec 2024 09:22:10 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky go keeps on closing automatically on Mac

KWS — Sun, 05 Jan 2025 10:18:44 GMT

Hi there - I"m also having the same issue with SkyGo. Please can I check how best to go about resolving it?

Many thanks

Re: Sky go keeps on closing automatically on Mac

ConnorJennett — Mon, 20 Jan 2025 19:59:27 GMT

I'm also having the exact same issue on my macbook. Constantly automatically closing!

Re: Sky go keeps on closing automatically on Mac

xarax — Mon, 20 Jan 2025 20:51:17 GMT

Same here.

Re: Sky go keeps on closing automatically on Mac

Yasrub — Sat, 22 Feb 2025 08:17:31 GMT

Having the same problem, struggling to resolve

Re: Sky go keeps on closing automatically on Mac

ms521 — Mon, 21 Jul 2025 08:46:21 GMT

I have the same problem with no solution up to now...

Any advise?