topic Re: Sky Go Not Working on Xbox Series X or PS5 in Sky Go

Sky Go Not Working on Xbox Series X or PS5

Iain36 — Mon, 20 Jan 2025 19:47:00 GMT

I have recently joined Sky Stream, upon speaking to customer care they advised to get Sky Go to work on consoles I would need to get a home package which had a 2nd puck.

So this was ordered and setup today. I waited for a couple of hours and am still getting the message that i can't use sky go yet. I hope i haven't been advised to get the wrong thing. I have Sky ultimate with Movies and Sports.

Re: Sky Go Not Working on Xbox Series X or PS5

Cufc2122 — Mon, 20 Jan 2025 19:52:29 GMT

There is currently a fault effecting sky go. I can't access it on my mobile or on the PS5 Sky are looking into the fault, but no idea when it will be sorted.

Re: Sky Go Not Working on Xbox Series X or PS5

caesarome — Mon, 20 Jan 2025 20:00:50 GMT

@Iain36

One other thing you will need is Sky Go Extra which is free if you have the Whole Home package:

https://www.sky.com/help/articles/what-is-sky-go-extra

You might need to contact Sky to get this added as I'm not sure if you can do this online.

Re: Sky Go Not Working on Xbox Series X or PS5

Iain36 — Tue, 21 Jan 2025 13:21:51 GMT

Given them a call today and they are non the wiser, asking me if I have an active playstation or xbox account with enough storage.... Obviously or I wouldn't be able to try the login and wouldn't have the message.

I've mention Sky Go Extra and they've said it shows i have Whole Home so should work...now they are going to try cancelling the account and setting it back up...honestly it is ridiculous I've asked 3 times to just add and am not being listened too.

Re: Sky Go Not Working on Xbox Series X or PS5

Iain36 — Tue, 21 Jan 2025 13:31:23 GMT

They are now also going to a back office to cancel things and then restore it but this will take 3 to 5 business days.

Apparently they can send out anothe puck, but I pointed out I got 2. Now and it's not working ,

Really disappointed this is supposed to be easy

Re: Sky Go Not Working on Xbox Series X or PS5

caesarome — Tue, 21 Jan 2025 13:40:30 GMT

That is disappointing as they should know that you need Sky Go Extra so should you call them back again ask the advisor to add it to your account. As I said yesterday it will be free for you as you have the Whole home package.

Re: Sky Go Not Working on Xbox Series X or PS5

Cufc2122 — Wed, 22 Jan 2025 15:48:08 GMT

You should find it's all working today.

I can get sky go on my Son's PS5

Re: Sky Go Not Working on Xbox Series X or PS5

Iain36 — Wed, 22 Jan 2025 16:13:23 GMT

Yeah can confirm this is now working