Sky Go not working. Problems on account

ShellSmrt — Mon, 20 Jan 2025 11:00:48 GMT

Took out Sky Q on Tuesday 14th. All delivered and all ok. However I was advised on Tuesday that I would be able to watch Sky Go immediately and this isn't the case. When trying to watch it says I need to upgrade.

I spoke to a rep on Tuesday who was unable to help and has escalated but I've heard nothing.

When speaking to rep, she advised to update my main email for logging in, which I did. Everything on Sky's end is up to date including my phone number but when I call, it doesn't recognise my phone number. My account online has the correct details but is saying that it doesn't hold up to date payment Info and that a payment is outstanding. Sky have confirmed that payment details are held and there is no payment outstanding as bill not due yet.

Anyone else have this issue?

Thank you.

Re: Sky Go not working. Problems on account

caesarome — Mon, 20 Jan 2025 13:14:20 GMT

@ShellSmrt

This is an ongoing fault at present so it isn't just an issue with your account.

topic Re: Sky Go not working. Problems on account in Sky Go

Sky Go not working. Problems on account

Re: Sky Go not working. Problems on account