Sky go app crashes on my new Samsung Notebook

SpencerK — Sat, 18 Jan 2025 14:26:24 GMT

Sky Go crashes consistently around 20-25 seconds after launch - Error code 0xc0000005 (memory access violation) -

Occurs on Samsung notebook BOOK-IPL1JD7SCT with Windows 11 Home 24H2 - Sky Go version 24.2.3 - Intel Core i5-1340P with Intel Iris Xe Graphics

Key Areas I've Investigated: 1. Windows Services - Windows Media Player services - DRM components - Windows Event Log

2. Graphics Settings - Updated Intel Iris Xe Graphics drivers - Modified power/performance settings - Disabled HDR and hardware acceleration - Tried both high performance and power saving modes

3. Security/Permissions - McAfee antivirus settings - Windows Defender settings - Administrator permissions - Windows compatibility modes

4. System Components - Windows Media Feature Pack - DirectX components - System file integrity

The app crashes even with a fresh installation.

Any help or advice, greatly appreciated!!!

Re: Sky go app crashes on my new Samsung Notebook

Mr+Flibbles+86 — Mon, 20 Jan 2025 08:33:56 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Sky go app crashes on my new Samsung Notebook in Sky Go

Sky go app crashes on my new Samsung Notebook

Re: Sky go app crashes on my new Samsung Notebook