topic Re: Sky Go error codes 1310 & 1410 in Sky Go

Sky Go error codes 1310 & 1410

ailee — Fri, 17 Jan 2025 16:18:11 GMT

Sky Cinema was added to my package yesterday and it works fine through the Sky Q box, but get the error messages about requiring the relevant subscription on the Sky Go app.

Telephone support just tells me this is working as intended, despite having Sky Go Extra and the issue isn't affecting the Sky Sports channels.

So far I've restarted the Sky Q box, removed devices from MySky before reinstalling the app on computer and android phone.

Re: Sky Go error codes 1310 & 1410

lettice — Fri, 17 Jan 2025 16:23:51 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go error codes 1310 & 1410

Lisa-P1987 — Fri, 17 Jan 2025 16:42:42 GMT

Thanks for escalating this. We’ve sent ailee an invite to chat.