topic Re: Help with SkyGo in Sky Go

Help with SkyGo

stu2405 — Tue, 14 Jan 2025 19:02:33 GMT

Hi,

I have resubscribed to sky yesterday and I have tried to use skygo but i keep getting the following error.

You need to upgrade your subscription.

I have signature with hd.

I called and spoke to sky on several occasions who just say I can't use skygo unless I have multi room and the conversation does not go any further.

Is this correct as I thought you can streem any channel you subscribe to.

Any help would be great.

Thanks

Stuart

Re: Help with SkyGo

caesarome — Tue, 14 Jan 2025 20:23:28 GMT

@stu2405 wrote:

I called and spoke to sky on several occasions who just say I can't use skygo unless I have multi room and the conversation does not go any further.

Is this correct as I thought you can streem any channel you subscribe to.

They are wrong as you can use the Sky Go app without a multiscreen sub, without it you will not be able to connect the app to a Sky Q box to watch back your recordings when at home.

You say you returned to Sky, how long were you away for and when you returned are you using the same ID to login to the app with ?

Re: Help with SkyGo

stu2405 — Tue, 14 Jan 2025 20:30:03 GMT

Hi,

Thank for getting back to me.

I had been on the essentials pack so just had freeview recording.

Called as there was a deal on so I resubscribed to the signature pack with HD.

When I sign in to skygo I can watch freeview channels but when I click on any other channel I get the error.

I can't seem to get anywhere when I call as know one seems to understand what I'm going on about.

I'm using the correct details to login with.

Thanks

Stuart

Re: Help with SkyGo

caesarome — Tue, 14 Jan 2025 22:23:20 GMT

@stu2405

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Help with SkyGo

Lisa-P1987 — Wed, 15 Jan 2025 09:03:47 GMT

Thanks for escalating this. We’ve sent stu2405 an invite to chat.

Re: Help with SkyGo

Mw.1518 — Wed, 15 Jan 2025 10:33:48 GMT

I'm having same issue, can I get some help please.

Re: Help with SkyGo

caesarome — Wed, 15 Jan 2025 13:14:48 GMT

@Mw.1518

Can you give us some details for your issue ?

Re: Help with SkyGo

Stu240575 — Thu, 16 Jan 2025 16:29:33 GMT

Hi, could someone please relink this,

I was told to relink my sky id that has reset my forum details.

So I do have access to my previous live chat.

Thanks

Stuart

Re: Help with SkyGo

yellowbelly2 — Fri, 17 Jan 2025 10:12:34 GMT

Same issue with me getting message on Sky Go -

"Sorry something went wrong. To watch this content, please upgrade your subscription. Head to the TV tab in the MySky app to review your account or visit sky.com/hub/tv"

Re: Help with SkyGo

Lisa-P1987 — Fri, 17 Jan 2025 11:16:07 GMT

Hi there Stu240575 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147