topic Re: Sky go lssue in Sky Go

Sky go lssue

Missyblu71 — Thu, 16 Jan 2025 18:42:05 GMT

I've been trying since yesterday to add cinema to my sky go app.ive tried restart but still not working

Re: Sky go lssue

caesarome — Thu, 16 Jan 2025 19:30:50 GMT

Sorry but you post isn't very clear as you don't add cinema to Sky Go as Sky Go is an app that allows you to watch the live channels and stream content so what are you trying to do, are you trying to add Sky Cinema to your Sky package ?

Re: Sky go lssue

Missyblu71 — Thu, 16 Jan 2025 19:58:34 GMT

Hi I have sky go already and have subscribed to cinema but it is not coming through on app.

Re: Sky go lssue

caesarome — Thu, 16 Jan 2025 20:24:43 GMT

When did you subscribe to Sky Cinema, was it today and can you view it via your TV ?

Re: Sky go lssue

Missyblu71 — Thu, 16 Jan 2025 21:10:12 GMT

I did it yesterday and yes through tv

Re: Sky go lssue

caesarome — Thu, 16 Jan 2025 21:43:06 GMT

And does it ask you to subscribe when trying to watch them via the Sky Go app ?

Re: Sky go lssue

Missyblu71 — Thu, 16 Jan 2025 21:54:11 GMT

Yes it says you need to upgrade

Re: Sky go lssue

caesarome — Thu, 16 Jan 2025 21:59:35 GMT

@Missyblu71

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky go lssue

yellowbelly2 — Fri, 17 Jan 2025 10:30:18 GMT

Already posted this message a few minutes ago but it was deleted.

Having issue with Sky Go App.

Recently joined Sky and keep getting this error in Sky Go-

Sorry something went wrong. To watch this content, please upgrade your subscription. Head to the TV tab in the MySky app to review your account or visit sky.com/hub/tv

Re: Sky go lssue

caesarome — Fri, 17 Jan 2025 13:25:18 GMT

@yellowbelly2

Are you new to Sky or have you returned after being a customer previously.

If you are new give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky go lssue

yellowbelly2 — Fri, 17 Jan 2025 13:28:54 GMT

@caesarome I've returned recently after a few years when I was a previous customer

Re: Sky go lssue

caesarome — Fri, 17 Jan 2025 13:33:01 GMT

As you have been away for a few years you will need to setup a new ID to use with online services like Sky Go so have you done this ?

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Re: Sky go lssue

yellowbelly2 — Fri, 17 Jan 2025 14:59:50 GMT

Thanks - changed my email address but that didn't work.

Do i need to delete my Sky iD?
Is it easy to get a new one again or will it affect billing/services etc if I change it?

Re: Sky go lssue

caesarome — Fri, 17 Jan 2025 16:07:34 GMT

You need to logout of the app then log back into it with the new ID you need to setup and use with it.

Re: Sky go lssue

yellowbelly2 — Fri, 17 Jan 2025 16:26:45 GMT

Yeah did that with the new email I changed log in to but still same message.

Re: Sky go lssue

caesarome — Fri, 17 Jan 2025 16:50:39 GMT

Is your new login linked to your Sky TV account:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Sky go lssue

yellowbelly2 — Fri, 17 Jan 2025 23:22:04 GMT

Yeah all linked so kinda lost as to where to go next

Re: Sky go lssue

JohnFred17 — Sat, 18 Jan 2025 06:25:15 GMT

I have the same problem.
Just upgraded my account to Sky Stream which now includes Sky Movies once more.

Working well on my new streaming service but Sky Go will not let me access my movies package.

I will need some help also to resolve this problem, however I do not want to change my log in credentials just because I have upgraded my account.

Re: Sky go lssue

Meier — Sat, 18 Jan 2025 07:56:29 GMT

I keep getting the message sorry something went wrong to watch this content, please upgrade your subscription. Head to the tv tab in the MySky app to review your account or visit Sky.com/hub/tv. Nothing works I'm fully up to date and have sky signature. 4 calls to sky now and it's "with the back office". I've deleted, reinstalled and reset everything. What's wrong 😡🤯