topic Re: Sky go something went wrong error in Sky Go

Sky go something went wrong error

Vicky128 — Tue, 14 Jan 2025 11:31:17 GMT

Sky go, watching live comes up with an error message and can't watch anything....contacted Sky, via email was advised to restart the app, uninstall the app, reinstall the app, restart the phone.... change the password?! Called them as nothing worked and was assured a call back within 4 hours, which they didn't do.... I've tried everything, I've checked the connection for network and sky go in the setting kn the sky box as well, any ideas?

Re: Sky go something went wrong error

caesarome — Tue, 14 Jan 2025 11:48:36 GMT

@Vicky128

Try linking your account:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky go something went wrong error

Vicky128 — Thu, 16 Jan 2025 00:03:21 GMT

Hi, why would the account not be linked?

Re: Sky go something went wrong error

caesarome — Thu, 16 Jan 2025 09:50:46 GMT

No idea, so have you tried it to see what happens ?

Re: Sky go something went wrong error

Vicky128 — Thu, 16 Jan 2025 10:35:02 GMT

Yeah I did look at it and it was all linked anyway all details matched up with sky ID

Re: Sky go something went wrong error

caesarome — Thu, 16 Jan 2025 12:11:38 GMT

This is a long show but does your password contain anything that isn't a number or a letter ?

Re: Sky go something went wrong error

Vicky128 — Thu, 16 Jan 2025 12:13:09 GMT

Yes should it not?

Re: Sky go something went wrong error

caesarome — Thu, 16 Jan 2025 12:17:05 GMT

@Vicky128

See what happens if you change it so it only has letters and numbers:

https://skyid.sky.com/resetpassword/

Re: Sky go something went wrong error

Vicky128 — Thu, 16 Jan 2025 12:19:58 GMT

still no luck

Re: Sky go something went wrong error

caesarome — Thu, 16 Jan 2025 12:26:16 GMT

@Vicky128

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky go something went wrong error

Mr+Flibbles+86 — Thu, 16 Jan 2025 12:53:24 GMT

Thanks for escalating this. We’ve sent an invite to chat.